Many OMEGA products feature warranties beyond industry standards. Its our way of saying, "Thank you for choosing OMEGA". OMEGA stands behind its products 100% because OMEGA products stand up to your expectations. Our p...... Many OMEGA products feature warranties beyond industry standards. Its our way of saying, "Thank you for choosing OMEGA". OMEGA stands behind its products 100% because OMEGA products stand up to your expectations. Our precision engineering and manufacturing ensure that your process will run smoothly with our equipment. The standard and extended (OMEGACARE®) warranty service programs we offer guarantee our claims of quality. And, in the event you require any repairs, with OMEGAs Loaner Program we may be able to send you a replacement product at no cost, while yours is being serviced. Precision Manufacturing: Our commitment to maintaining the leading edge through research development and state-of-the art manufacturing keeps OMEGA firmly at the forefront of technology. OMEGAs Development and Engineering Center (ODEC), located on the Connecticut campus, is home to OMEGAs design and engineering laboratories. All product designs are tested and perfected here prior to marketing. This state-of-the-art facility houses OMEGAs metrology lab and other quality control facilities. The testing that takes place here assures that you receive the best products for your applications. Once an OMEGA product design is perfected and tested, stock production takes place at our Bridgeport, New Jersey, manufacturing plant. Located just 22 miles from Philadelphia, this site houses OMEGAs advanced OMEGACLAD ® thermocouple wire production equipment along with a host of other computerized CNC milling machines, injection molding equipment, screw machines, braiders, extruders, punch presses and much, much more. Design and Custom Engineering: OMEGA shapes technology without forfeiting the human dimension. You can rely on OMEGA for unmatched custom engineering, technical assistance, control and courteous attention. We enjoy developing custom designs. Please visit our Custom Engineering section. Calibration and Quality Assurance: We believe in active versus reactive customer service. To complement our current business and manufacturing operations, which focus on the needs of our customers, OMEGA continues to strive toward new levels of quality by pursuing ISO 9001 standards. This systematic approach to quality strengthens OMEGAs competitive edge. Our calibration services and quality control test center are trustworthy resources that help satisfy our customers needs for accuracy, while the informative customer training seminars, "Customer Days" are an OMEGA hallmark. Prompt Sales Assistance: Fortified with manufacturing know-how and extensive warehousing around the world, OMEGA offers the most impressive lead times in the industry. Our sales representatives are able to swiftly dispatch your order through OMEGAs sophisticated, computerized inventory control system and provide instantaneous updates regarding orders, inventory, billing and information requests. Additionally, many of our Fortune 1000 accounts choose to place their OMEGA orders electronically with our automated Electronic Data Interchange (EDI) ordering system. At OMEGA, no request or order is too big or too small. Our exceptional sales and customer service representatives embrace the OMEGA credo of optimum proficiency without compromising quality. We provide you the products that you need, when and where you need them. If you dont see what you need, let us design and build it for you! We put product information at your fingertips instantly with OMEGAfax. This on-demand publishing service allows OMEGA customers to receive detailed product descriptions, including pricing and specifications, directly on a fax machine, simply by using a touch-tone phone. This international service is accessible toll-free to U.S. and Canadian callers. Superior Technical Support: Professionalism and integrity go a long distance with OMEGAs toll-free technical, engineering, sales and customer service assistance. Each day, OMEGA receives thousands of inquiries from around the world. From a simple order for a basic thermometer to a unique request for a complex custom setup, OMEGAs degreed engineers are always ready to discuss special requirements to support your applications. Each call, whether a technical or order-related question, receives a timely response, thanks to OMEGAs efficient communications system. Let OMEGA be your off-site engineer providing free, unlimited technical assistance. Well even make "house calls" to help you set up and troubleshoot your equipment. OMEGAs technical professionals also will suggest the right equipment for your unique applications and assemble complete systems, from sensor to software, for total process calls, measurement and control.