Streamlight is a "hands-on" company weve been one since the company started in 1973, 40 years ago. We learn by doing, so we understand what our customers need because were out there doing what they do, us......Streamlight is a "hands-on" company weve been one since the company started in 1973, 40 years ago. We learn by doing, so we understand what our customers need because were out there doing what they do, using the same lighting tools in the same ways. We go through firefighters training. We take courses in low-light shooting. Were hunters, fishermen, outdoor and sports enthusiasts. We believe its our hands-on, real-world experience that leads to new ideas and innovations that set Streamlight apart. Who knows what well come up with next? We Listen. We Learn. We Get It. We make it a point to get out in the field and talk to our customers. We hold focus groups to hear what they like about our products but were more interested in what they dont like, what needs to be improved, and what lighting problems have yet to be solved. Customer feedback helps us continually improve existing products and create new and better ones. Since the most extreme hazardous conditions are often in dark places, Streamlight created a complete line of safety-rated lights. For the industrial market, weve developed lighting tools that are safe to use even around explosive gases and in other potentially explosive atmospheres. We Didnt Invent Customer Service We Just Perfected It. Our success is directly related to our ability to satisfy customers. So we take customer service very seriously. Our inside sales department includes specialists in each of the markets we serve. They go through extensive training on all our products, even working on the assembly line and in the factory service center. They know Streamlight products inside/out. They understand the challenges you face and they know how to help you find the best lights and get the most from your purchases. Well work with you and do whatever it takes to help you.