Colleagues Respected, involved & engaged people recognised and valued for their contribution. Proud of what we do, everyone is part of our developmental culture as we continually strive for excellence. Customers We develo......Colleagues Respected, involved & engaged people recognised and valued for their contribution. Proud of what we do, everyone is part of our developmental culture as we continually strive for excellence. Customers We develop long-term relationships with our customers, valuing their partnership. Firstly seeking to understand their needs and secondly to fulfil them. Business Focus Our business focus is on resilient markets where our products and services can make a difference. Principles These are the implicit things we do on a day to day basis, that bring the core values to life. Business Plan A blueprint and communication tool for our business, which helps us and our customers understand our direction and how we expect to get there.