Part of Tyco International Ltd, Tyco Fire & Integrated Solutions (UK) Ltd is headquartered in Manchester, North West, England and employs over 2000 people in 19 locations across the U.K. and Ireland, Azerbaijan in the Cas......Part of Tyco International Ltd, Tyco Fire & Integrated Solutions (UK) Ltd is headquartered in Manchester, North West, England and employs over 2000 people in 19 locations across the U.K. and Ireland, Azerbaijan in the Caspian Region and Abu Dhabi, Dubai and Qatar in the Middle East. During our 120 year history, Tyco Fire & Integrated Solutions has acquired a wealth of expertise and experience in every type of fire protection, safety systems and control solutions for every market sector imaginable. As an organisation, we pride ourselves on our ability to provide not just one, but many solutions, each with their own remarkable features and benefits to meet the varying needs of our customers. From onshore to offshore, from protection to detection, we strive to ensure that the products, solutions and services we provide meets our customers needs today, tomorrow and in the future. It is through this commitment to our customers that we remain the market leaders in the fire, safety and control industry. Our services include: • Consulting Services • Conceptual, Feasibility and Pre-Engineering Studies • Project Management • Detailed Design, Manufacture and Installation • Full Turnkey Contractual Responsibility • Commissioning • Training • On-going 24hr Service and Maintenance Support • Inspection and Testing Customers are our absolute priority. Our customer care charter is made up of 4 areas of responsibility for each of our employees. These are behaviour, performance, communication and performance. Behaviour • To be courteous & respectful to colleagues & customers • To treat our colleagues & customers fairly and professionally • To be willing to assist you & be responsive to your needs Communication • Promptly answer incoming calls, giving a personal introduction • Promptly reply to customers messages taken on behalf of colleagues • Advise you of the name & position of the person responsible for any subsequent action or contact • Provide timely oral & written advice which is clear, concise, accurate & complete Performance • Focus on our overall performance to ensure continued customer satisfaction • Put matters right as speedily as possible if we get something wrong • Use your feedback to improve our products & services Competence • Demonstrate professional competence in providing advice on all our services & products • Work in a safe manner, taking care of our colleagues, you, your property and the environment • Deliver a timely & consistent quality of service which conforms to your expectations