en.Wedoany.com Reported - A DHL Supply Chain warehouse in Lockbourne, Ohio, USA, once faced picking efficiency challenges due to a surge in order volume. The site processes an average of 300 orders daily, with weekly order volumes reaching 30,000 to 50,000 during peak periods. The previously used paper-based processes and complex menu navigation not only slowed down operations but also increased the training difficulty for new employees.

To enhance performance, DHL deployed a vision picking system based on smart glasses, utilizing TeamViewer's Frontline Pick technology. The system displays picking instructions directly in the worker's field of view, including item location, quantity, and placement point, eliminating the need to flip through papers or operate screens. Workers can also simultaneously complete inventory checks, thereby streamlining the workflow.

The results after implementation are very clear: inventory accuracy has increased to 99.96%, ensuring the accuracy of order fulfillment. New employee training time has been reduced from the original two weeks to approximately one hour, enabling them to quickly work independently. DHL Operations Manager Courtny Arnold described it this way: "You scan it, it tells you how many to pick, and shows you on your headset where to place each one. It's that simple."

This system is suitable for both full-case picking and e-commerce, creating a unified process for operations. When order volumes fluctuate, the facility can flexibly scale without changing core operational methods. Currently, the solution already supports both domestic and international business, with plans to roll it out to multiple sites.

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