en.Wedoany.com Reported - dnata has signed a multi-year contract with Silk Way Group to provide cargo and freighter handling services at Singapore Changi Airport. The operation is expected to handle over 15,000 tonnes of cargo annually, covering general cargo, temperature-sensitive goods, and specialized equipment for the oil and gas, aviation, and aerospace sectors.

This partnership, secured through a competitive bidding process, further strengthens dnata's position in Asia's active air cargo market. Under the agreement, dnata will provide ground support for Silk Way Group's twice-weekly freighter flights.

Tom Alwyn-Jones, Managing Director of dnata's Singapore Airport Operations, stated that the agreement reflects the company's operational capabilities in Singapore and its potential to maintain freighter efficiency in a highly integrated hub. He emphasized that the key lies in delivering consistent and reliable ground handling services to uphold standards such as aircraft turnaround times and cargo flow, which requires the coordinated efforts of local teams, processes, and systems.

Onno Pietersma, Chief Operating Officer of Silkway West Airlines, noted that reliable ground and cargo handling is crucial for maintaining freighter operational efficiency, especially at a transit hub like Changi Airport. He mentioned that dnata's ground support helps sustain high operational standards and ensures reliable service across the route network.

This agreement builds on dnata's existing multi-year global collaboration with Silk Way Group. dnata provides operational support for Silkway West Airlines in multiple markets, handling over 1,000 flights and significant cargo volumes annually. Recently, the partnership expanded to include a joint venture at Azerbaijan's aviation service hub.

Within dnata's network, the company continues to invest in digital systems, automation tools, and operational processes to enhance visibility, control, and throughput in cargo handling. This includes advanced cargo management systems, data planning tools, and modern weight and dimension measurement technologies, alongside continuous upgrades to ground support equipment. These capabilities, combined with dnata's strong safety record and customer-centric approach, enable the company to deliver efficient, reliable, and scalable cargo solutions that meet the evolving needs of airline partners.

At Singapore Changi Airport, dnata provides a full range of aviation services to over 30 airline customers, handling approximately 250,000 tonnes of cargo and managing around 22,000 flights annually, with a workforce of over 1,500 employees. Globally, dnata offers ground handling and cargo services at more than 90 airports across 16 countries. In the 2025-26 financial year, its teams handled over 888,000 aircraft turns and moved 3.2 million tonnes of cargo.

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