en.Wedoany.com Reported - US water treatment chemicals supplier Usalco recently established a digital solutions division, aiming to upgrade its Decision Blue platform into an intelligent operating system for water treatment outcomes, thereby deepening its digital innovation strategy. The company has also appointed Chris Miller, PhD, PE as Interim Chief Digital Officer and Vice President of Digital Innovation, responsible for accelerating digital capabilities, talent recruitment, and market expansion.
Currently, water treatment operators face multiple pressures from water quality fluctuations, stricter regulations, and rising operational complexity, making the need to improve treatment performance increasingly urgent. Artificial intelligence and advancements in real-time treatment intelligence offer new pathways to optimize operational processes, reduce risks, and significantly improve treatment outcomes. Usalco's treatment outcomes operating system, Decision Blue, integrates applied chemistry, operational expertise, and digital services to provide broader decision intelligence across treatment workflows, helping operators make better judgments.
Usalco recently completed the acquisition of Shannon Chemical, gaining a validated portfolio of corrosion control chemicals. This capability directly interfaces with Corrosion Sentry, integrating reliable chemical agents with real-time digital monitoring. These solutions complement the company's core product, Virtual Jar, enabling operators to evaluate dosing regimens and treatment trade-offs before implementing changes. Together, these tools support human-in-the-loop decision-making processes, providing clear, defensible recommendations designed to enhance—rather than replace—operator judgment.
"Decision Blue represents the future direction of water treatment decision support—smarter, more connected, and operator-centric," said Miller. "By centralizing digital capabilities within the digital solutions division, we are building a more powerful innovation platform while staying grounded in the practical needs of plant operations. Our core goal is to help customers make better treatment decisions with greater confidence, consistency, and speed."
The new division integrates Usalco's services, field technical expertise, and digital delivery into a unified customer support model. To support the next phase of growth, Usalco is expanding its digital solutions team, adding roles across product, engineering, data, and commercial enablement. This move reflects the company's long-term commitment to digital and AI capability building and signals continued evolution of this function—Usalco is preparing for future leadership positions, including a Chief Digital Officer.
"We are committed to innovation and delivering the best solutions to help customers tackle the most complex water treatment challenges," said Ken Gayer, CEO of Usalco. "Investing in the digital solutions division will allow us to scale our expertise to meet the growing needs of our customers and the treatment outcome goals they must achieve."
The establishment of the digital solutions division marks a significant milestone in Usalco's development, reinforcing the company's vision for the future of treatment performance: where chemicals, operational expertise, data, and artificial intelligence converge into a continuous decision-making system. By investing in Decision Blue and the team needed to scale it, Usalco is positioning itself as a pioneer in next-generation treatment decision intelligence.
Usalco is a leading supplier of high-quality water treatment chemicals and process solutions for municipal and industrial customers in North America. The company operates 39 strategically located facilities, serving the drinking water needs of more than one-third of the U.S. population. Its diversified product portfolio includes aluminum-based coagulants, specialty formulations, and corrosion control chemicals, supported by a national manufacturing and logistics network built to ensure supply reliability. The company combines decades of chemical expertise with an expanding suite of digital and technical services to deliver safe, reliable, and efficient water treatment solutions.
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