en.Wedoany.com Reported - Etihad Cargo has added five new language versions to its official website, enabling customers and partners to access services more conveniently and manage cargo operations across global markets.

As part of its international expansion, the Etihad Cargo website now offers five additional languages: Japanese, German, Spanish, Chinese, and Arabic. Global customers can access services and manage their cargo operations in their preferred language. This upgrade aims to create a smoother, more intuitive customer experience, helping customers manage cargo transportation more easily across global markets.

Stanislas Brun, President of Etihad Cargo, stated that enhancing the customer experience is at the core of Etihad Cargo's digital strategy, with continuous investment in tools and capabilities to make it easier, more efficient, and more intuitive for customers to conduct business. Multilingual support is a significant step in this process, helping to create a more accessible and seamless service experience for global customers and partners.

Etihad Cargo has also implemented a series of upgrades to its online customer portal to streamline cargo management processes and provide customers with greater autonomy in booking management. The newly added preferred cargo transit time selection feature allows users to schedule bookings based on specific flight departure time windows, improving the accuracy of transportation planning. Additionally, the new cargo status subcategories offer greater transparency, enabling customers to gain clearer insights into the status of their cargo at each stage of transportation.

Other updates include the introduction of a local time display feature in the booking timeline, ensuring clearer and more consistent information for customers tracking cargo across multiple time zones. User management functions have also been upgraded to provide a faster and more intuitive management experience. The enhanced booking management capabilities in the customer portal allow customers to independently update and manage booking information, including bookings made through instant quotes and spot rates, thereby increasing flexibility and efficiency during operations.

These updates are part of Etihad Cargo's broader digital strategy, which aims to improve system usability and support customers in making faster, more efficient decisions. This includes innovative solutions such as the SmartTrack intelligent tracking service, which provides real-time visualization of cargo location and status through a dedicated 24/7 control center and a unified, user-friendly customer dashboard.

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