en.Wedoany.com Reported - British system integrator and managed service provider Britannic Technologies has recently attained Contact Center Specialization Partner status within the Mitel Global Partner Program.
This honor recognizes partners who demonstrate expertise, sustained customer impact, and leadership in strategic markets and emerging technology areas. The Mitel Global Partner Program assures customers that they are working with experts who can mitigate risks and collaborate closely with them to design and deploy secure, seamlessly integrated solutions.
To earn this certification, Britannic Technologies met a rigorous and specialized set of standards, earning the qualification through its expertise, customer success stories, technical capabilities, and commitment to Mitel and its customers.
Jonathan Sharp, CEO of Britannic Technologies, stated that the company is very pleased to achieve Mitel Contact Center Specialization Partner status, noting that the partnership with Mitel, spanning over 24 years, attests to their shared values and success. This honor reinforces the company's trust and expertise in the contact center industry. He also mentioned that the customer experience industry is seeking to enhance and transform agent and customer-facing services through the latest innovative AI solutions, leveraging real-time call translation to eliminate language barriers. Call branding and messaging solutions can block scam and fraudulent communications, which currently cost the UK billions of pounds annually. Their AI-driven solutions, combined with Mitel's telephony and contact center solutions, deliver a platinum-level customer experience, enabling clients to improve operational efficiency, streamline workflows, and enhance both agent and customer experiences, ultimately leading to higher revenue, more satisfied and loyal customers, and a competitive advantage.
Stuart Aldridge, Head of Mitel UK, Ireland, and South Africa, stated that Britannic Technologies' Contact Center Specialization certification is a well-deserved recognition of the expertise, dedication, and customer focus the team has consistently demonstrated over the years. Mitel is proud of the long-standing relationship they have built together and the continued achievements through their collaboration. He also noted that this specialization not only reflects Britannic's deep capabilities in contact center solutions but also embodies the core commitment of the Mitel Global Partner Program to recognize partners whose expertise and shared focus on customer success help organizations confidently modernize their communications.
