Wedoany.com Report on Feb 26th, London Heathrow Airport has selected the AIRHART system, developed by Netcompany, as its new digital operations platform to integrate airport operational data and optimize decision-making processes through artificial intelligence, thereby enhancing overall operational efficiency and the boarding experience. This technology, already implemented at major European airports such as Munich and Copenhagen, aims to help Heathrow predict potential events, reduce disruptions, and achieve real-time intelligent management.
The core functionality of the AIRHART platform will unify Heathrow's existing operational systems and real-time data into a comprehensive platform, replacing the airport's current system with a next-generation Airport Operational Database (AODB). Simultaneously, it supports Airport Collaborative Decision Making (A-CDM), a concept widely adopted at European airports, which helps reduce flight delays and promotes stakeholder collaboration. Furthermore, AIRHART provides an Airport Operations Plan (AOP), which Netcompany states will enable continuously optimized operational processes in line with local and international standards. For flight operations, this means that operational efficiency and capacity at Heathrow will be improved under the constraints of existing resources and physical infrastructure.
The AIRHART system transforms vast amounts of airport data into actionable insights and practical efficiencies by streamlining data and leveraging advanced predictive AI technology. André Rogaczewski, Founder and Co-founder of Netcompany, stated: "We are proud to be chosen to transform Heathrow's digital ecosystem. As the busiest airport in the European network and a cornerstone of UK critical infrastructure, Heathrow requires a partner and platform built for resilience, security, and growth." The system promises significant capacity gains and more effective disruption management, potentially even reducing the need for expensive infrastructure investments.
Regarding passenger experience, Netcompany notes that the AIRHART platform will help significantly reduce passenger wait times and ensure a quicker journey from security checks onward. The platform can also provide more accurate real-time information, helping passengers better plan their trips. Javier Echave, Chief Operating Officer at Heathrow Airport, emphasized: "As one of the world's busiest airports and the UK's only hub, the technology underpinning our operations must stand the test of time, effectively serving us not only today but also laying a solid foundation for the future. This project will play a central role behind the scenes, ensuring we continue to grow and serve our customers in the years to come." By adopting the AIRHART digital platform, Heathrow Airport is committed to enhancing operational efficiency and the passenger experience, laying the groundwork for the future development of air transport.
