Tender for ICT Management Services by the Veiligheidsregio Flevoland, Netherlands

Tender Name: ICT Management Services (ICT-beheerdiensten)

Internal Identifier: VRFGV0041 / LOT-0000

Procedure Type: Open Tender

Accelerated: No

Legal Basis: EU Directive 2014/24/EU

Subject to GPA: Yes

Main Nature of Contract: Services

Main CPV Code: 72000000 (IT services: consulting, software development, Internet and support)

Place of Performance: Throughout the Netherlands

Contract Duration:

Initial Term: 4 years

Renewal Options: Up to 2 times, each for 2 years

Maximum Contract Duration: 8 years

Estimated Total Contract Value (excl. VAT): 4,500,000 EUR

Scope of Services:

Provision of ICT management services for Microsoft 365 and Azure.

For detailed scope, refer to the Description Document.

Budget Ceiling (excl. VAT):

Annual Management Fee (Microsoft 365 & Azure): 365,000 EUR

One-time Implementation/Transition Fee: 60,000 EUR

Project Hourly Rates:

Project Manager: 140 EUR/hour

Architect: 140 EUR/hour

Consultant: 105 EUR/hour

Award Criteria:

Price (Tender Price): Fixed Value (Total)

Quality (SG1: Service Quality): Fixed Value (520,000 EUR)

Quality (SG2: Data Breach & Information Security Incidents): Fixed Value (325,000 EUR)

Quality (SG3: Backup & Recovery Strategy): Fixed Value (325,000 EUR)

Quality (SG4: Transition Plan Proposal): Fixed Value (130,000 EUR)

Submission Requirements:

Electronic Submission: Yes

Accepted Language(s): Dutch

Electronic Catalogues Allowed: No

Variants Allowed: No

Tender Opening Information:

Public Opening Date & Time: 15 April 2026, 12:01 (CEST)