Tender for Shuttle Bus Service at Florence A. Vespucci Airport by Toscana Aeroporti S.p.A., Italy

I. Basic Points

Tender Type: Service Tender

Project Name: Shuttle Bus Service at Florence "A. Vespucci" Airport

Procurement Method: Open Tender

Project Description: Provision of Shuttle Bus Service

CPV Code: 60130000 Special-purpose road passenger-transport services

Budget Amount: EUR 1,988,000 (excluding VAT)

Service Period: 36 months

Extension Option: Extendable by 12 months

II. Service Information

Service Type: Special-purpose road passenger-transport services

Service Purpose: To provide efficient and reliable ground transfer transportation for Florence Airport, ensuring smooth passage for passengers and staff between the airport and key surrounding nodes.

Service Targets:

Arriving/Departing passengers and meeters/greeters

Airport staff (including airlines, ground handling, retail, etc.)

Passengers with reduced mobility (requiring accessible facilities)

VIP and Business passengers (optional service)

Core Service Routes (Speculated):

Route A: Airport ↔ Florence city center (e.g., SMN railway station), high-frequency daily operation.

Route B: Airport ↔ Remote airport parking/car rental center.

Route C: Internal shuttle between airport terminals (e.g., between T1 and T2).

Route D: Airport ↔ Surrounding towns (e.g., Prato, Pistoia, etc., subject to demand).

Operating Time Requirements:

Daily operation, including weekends and public holidays

First departure no later than 2 hours before the airport's first departing flight

Last departure no earlier than 1 hour after the arrival of the airport's last arriving flight

Emergency dispatch service must be provided during night hours or flight delays

Departure Frequency Requirements (Speculated):

Peak Hours (06:00-10:00, 16:00-20:00): Every 15-20 minutes

Off-Peak Hours: Every 30 minutes

Night Hours: On-demand or hourly service

Vehicle Dispatch and Reserve:

Bidders must guarantee at least XX vehicles in simultaneous operation (specific number as per tender documents)

Must equip at least 1-2 spare vehicles to handle sudden breakdowns or passenger peaks

Must possess a real-time dispatch system supporting dynamic vehicle adjustments

Specifications (Vehicle Technical Requirements):

Vehicle Type: Medium/large low-floor city buses or coach buses, suitable for high-frequency short-distance airport operations.

Quantity Requirement: At least 3-5 vehicles (to be determined based on tender documents)

Passenger Capacity:

At least 40-50 seats per vehicle;

Standing area to accommodate some short-distance standing passengers (as permitted by Italian regulations);

Must be equipped with at least 2 wheelchair spaces and an access ramp or lift device.

Size Requirements: Length 12-13 meters, width within 2.55 meters, suitable for airport roads and waiting areas.

Emission Standard: At least Euro VI standard, encouragement for zero/low-emission vehicles such as electric, hybrid, or hydrogen fuel cell (aligned with EU Green Public Procurement initiative).

Vehicle Age Requirement: Vehicles must be no older than 3 years at the time of bid submission, and must remain no older than 8 years during the contract period.

Air Conditioning System: Equipped with heating and cooling air conditioning, suitable for all seasons.

Information Display System: Equipped with internal/external LED route display screens, supporting multilingual (Italian/English) stop announcements.

Safety Configuration:

Equipped with GPS tracking system and vehicle remote monitoring

Equipped with onboard CCTV cameras, storing recordings for at least 72 hours

Equipped with driver emergency alarm button

Compliant with EU General Safety Regulations

Passenger Convenience Facilities:

USB charging ports

Free Wi-Fi (optional)

Luggage racks or luggage compartments (for passengers' carry-on luggage)

Service Standards and Key Performance Indicators (KPIs):

Punctuality Rate: Not less than 95% (based on actual departure and arrival times, deviation not exceeding 5 minutes)

Reliability: Vehicle availability rate not less than 95% (proportion of vehicles out of service due to failure to total fleet)

Complaint Handling:

Establish a 24/7 passenger complaint channel

Complaint response time not exceeding 24 hours

Complaint resolution time not exceeding 5 working days

Vehicle Cleanliness:

Perform deep interior cleaning after daily operation

Check vehicle exterior and interior hygiene before daily departure

Perform comprehensive disinfection weekly (especially high-touch areas like handrails, seats)

Driver Requirements:

Hold a valid passenger vehicle driving license (Italian D-class or equivalent qualification)

Pass airport security background check

Receive pre-job training (including service etiquette, safety procedures, emergency handling)

Uniform attire and wearing of ID badges

Optional Service: Second Shuttle Bus Service

Content Speculation:

Route Expansion: Add temporary or permanent routes based on airport passenger flow growth.

Special Schedules: Add temporary schedules during nights, holidays, or major events.

Group Charter: Provide exclusive charter services for airline groups, tour groups.

VIP Service: Provide premium minibus or luxury vehicle services

Electric Bus Pilot: Introduce fully electric buses for trial operation, accumulating zero-emission vehicle operation experience.

Pricing Method: Based on the main service price, charged according to actual usage or a fixed discount rate.

III. Contract Information

Contract Duration: 36 months

Contract Extension Conditions: Extendable by 12 months or partially

Payment Method: Refer to tender documents

Electronic Invoicing: Required

Electronic Payment: Used

IV. Bid Requirements

Bid Language: Italian

Bid Submission Method: Electronic submission

Submission Address: Via designated website

Bid Validity Period: 180 days

Enterprise Qualification Requirement: Pass the European Single Procurement Document (ESPD)

Exclusion Grounds Source: European Single Procurement Document (ESPD)

V. Evaluation Rules

Evaluation Method: Quality-Price Integrated Scoring

Quality Scoring Criteria: Electric vehicles (weight 20%), Organizational and methodological features of service execution (weight 20%), Plan for daily and emergency vehicle maintenance (weight 10%), Number of customers (weight 5%), Improvement measures (weight 15%)

Price Scoring Criteria: Lowest price for main service (weight 20%), Discount for optional service (weight 10%)

Total Quality Weight: 70%

Total Price Weight: 30%

VI. Key Dates

Bid Submission Deadline: 27 April 2026, 13:00 (UTC+1)

Bid Opening Date: 29 April 2026, 11:00 (UTC+1)

Tender Document Access: Via designated website