en.Wedoany.com Reported - On April 15, 2026, JD.com officially released its "Robotics Industry Service Panorama," focusing on three core capabilities: brand collaboration, industry foundation building, and technology empowerment. Key goals include: partnering with over 200 robotics brands to drive cumulative sales exceeding 100 billion yuan by 2026; building the world's largest embodied intelligence data collection center; expanding robot after-sales repair services to over 50 cities within three years; and accelerating the open access of JoyInside embodied intelligent interaction capabilities based on the JoyAI large model.
According to information disclosed by JD.com, substantial progress has been made in brand collaboration. To date, JD.com has established deep partnerships with nearly 200 intelligent terminal brands, including robotics companies, with the goal of helping these robotics brands achieve cumulative sales exceeding 100 billion yuan by 2026 while reducing product time-to-market by 20%. JD.com will provide robotics brands with access to its omni-channel sales network, including online apps, offline stores, and the Joybuy overseas platform, reaching over 700 million active JD.com users and 8 million government and enterprise customers. JD.com will also open up real-world scenarios such as JD MALL, 7FRESH supermarkets, and JD Pharmacy, collaborating with over 200 brands to develop standardized embodied intelligence solutions and accelerate the deployment of intelligent robots in various scenarios.
In terms of industry foundation building, leveraging its core strengths in super supply chain and vast real-world business scenarios across retail, logistics, healthcare, industrial sectors, food delivery, and home services, JD.com will build the world's largest and most comprehensive embodied intelligence data collection center. Construction of this center commenced in March 2026, with targets to accumulate 5 million hours of real-world human scenario video data within one year, exceed 10 million hours within two years, and simultaneously collect 1 million hours of robot body data, addressing the industry's "data scarcity" challenge at its source. Data collection will involve mobilizing over 100,000 internal employees and up to 500,000 external industry personnel. In Suqian, Jiangsu Province, over 100,000 citizens are expected to participate, covering more than a hundred detailed scenarios including households, offices, factories, logistics, stores, restaurants, healthcare, and sanitation. On the same day, JD.com announced the official launch of its "Robot Ambulance" service, providing comprehensive on-demand services for humanoid robots, quadruped robots, AI companion robots, etc., including basic repairs, fault diagnosis, battery swapping/recharging, testing/assessment, cosmetic maintenance, and equipment recycling. This service has been initially launched in Beijing. Over the next three years, robot door-to-door repair services will expand to over 50 core cities nationwide and reach overseas markets, with the team of professional robot engineers growing to over 10,000. JD.com's service robot door-to-door repair has already expanded to European countries like the UK and Germany, and will continue to explore overseas markets in North America, the Middle East, Asia-Pacific, and more.
Regarding technology empowerment, JD.com will accelerate the open access of JoyInside embodied intelligent interaction capabilities based on the JoyAI large model, creating a dedicated "smart brain" for robots. Built upon the JoyAI large model, JD JoyInside provides a full-stack solution for robot interaction. At the foundational layer, it offers intelligent computing infrastructure via JD Cloud and integrates multimodal capabilities. At the system layer, it builds functional modules such as proactive dialogue, emotion detection, and long-term memory, enabling intelligent agents with complete "understanding-decision-execution" service capabilities. Currently, JD JoyInside has established deep collaborations with nearly a hundred home appliance and smart home brands and over 40 robotics and AI toy brands. Hardware devices integrated with JoyInside have seen dialogue turns increase by over 120%. Leveraging JoyInside capabilities, JD.com will also provide brands with full lifecycle support from user insights and product co-creation to technology integration and experience evaluation, jointly creating hit robot products.
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