en.Wedoany.com Reported - Brazil's GOL Linhas Aéreas has modernized its device management using the Microsoft cloud platform, reducing machine update time across its entire fleet from three months to three days, cutting service desk calls by 20%, improving IT team efficiency by 30%, lowering device configuration time by 50%, and enabling incidents that previously took over 24 hours to resolve to be handled within 10 minutes. The initiative covers 84 bases, over 11,000 devices, and approximately 16,000 employees.
As the first airline in Brazil to offer online check-in and electronic tickets, GOL has been seeking a model that matches its operational speed to break free from reliance on local infrastructure and VPN connections. Before the transformation, fault repairs at remote bases could take days, while software updates "could take up to six weeks to cover the entire fleet."
According to GOL's Technology Director, Mario Fabio Faria, the company faced the challenge of driving a transformation that kept pace with operations: "We were looking for a solution that could meet basic and non-negotiable requirements: information security, solution resilience, agility, practicality, and most importantly, efficiency for our customers." Since the company was already using Microsoft 365, adopting Microsoft Intune, Microsoft Entra ID, and Windows Autopilot allowed it to fully migrate device management to the cloud.
Devices arrive from the manufacturer ready for use without the need for local pre-configuration; they support remote management, centralized application of security policies, and biometric authentication via Windows Hello. The implementation began with the administrative team and gradually expanded to boarding gates, stores, and check-in counters without disrupting operations, while simplifying the setup process for new operational bases, reducing what previously took days to just hours. Additionally, boarding coordinators began using tablets that update information almost in real time, reducing reliance on paper processes and two-way radio communication.
GOL has also started testing Microsoft Power Automate for a chat-based operations assistant that integrates flight schedules to speed up information queries during operations. With the new cloud technology foundation, the company has integrated cybersecurity, infrastructure, IT governance, and airport services into a single management environment, "aiming to support more agile and consistent operations across its entire route network."
