Abstract
Billing Management Solution improves the level of business management and solves the pain points of manual entry of revenue data, manual accounting and charging difficulties. It covers the whole revenue chain of user registration, device installation application, water consumption, payment and evaluation, and provides a smart water online service hall for end users.
Background
Many water utilities still rely on manual meter reading, manual revenue entry and manual accounting, which is slow, error-prone and difficult to reconcile. Users have to visit the service hall for most business, payment channels are limited, and the recovery of arrears depends on repeated field work. The result is low service efficiency, weak customer experience and a heavy administrative workload.
Solution Description
Rating, AR and DC Management: Based on the billing engine, the solution calculates bills according to the tariff and billing policy as well as the water usage behaviour, and supports diverse rating and charging. It is easy to define account subjects, payment rules (LIFO and FIFO), settlement and account dispute or adjustment, enriching account receivables management. It supports timely dunning and credit control with multiple control actions (e.g. warning, dunning, restricting, suspend/resume) and configurable credit rules, and is capable of being applied to multiple industry billing scenarios.
Flexible Bill Configuration: Customer bill templates, bill cycles and bill formats can be configured flexibly, and bill summary is supported.
Business Handling & Meter Reading: The solution supports remote meter reading and online meter reading entry, automatic calculation of charges based on predefined tariffs and rules, online application for field work such as meter installation and meter maintenance, bill reminders through SMS, e-mail, phone call and printed reminder notices, and multiple payment channels including cash, cheque, bank transfer, QR code, APP, direct debit and prepayment.
Smart Water Online Service Hall: The online water service portal covers all core water services, including bill inquiry and payment, installation and water use applications, fault reporting, bill management, water consumption analysis, policy search and online support. Users can handle all water affairs on mobile phones anytime and anywhere, which significantly lifts service efficiency and user experience; equipped with advanced data encryption, the system protects user data and guarantees safe transactions.
Customer Value
Revenue data is captured automatically and accounted consistently, so billing accuracy and collection speed are improved and arrears are reduced. The integration of multiple payment channels and self-service channels expands business entry points, lowers the cost of manual handling and improves service quality. Water consumption and payment behaviour become clearly visible, providing the utility with a reliable basis for tariff design, water demand management and marketing decisions.
