en.Wedoany.com Reported - India Post is accelerating its digital transformation, investing INR 50 billion to strengthen its IT infrastructure. Minister of State for Communications Chandra Sekhar Pemmasani revealed on Thursday at the inauguration of the renovated Nehru Place Post Office in New Delhi that the postal department has invested INR 50 billion to build a modern IT infrastructure, aiming to solidify India Post's technological foundation and optimize service levels. Union Communications Minister Jyotiraditya Scindia and Delhi Chief Minister Rekha Gupta jointly attended the event.

Pemmasani stated: "We have invested INR 50 billion to build a modern IT infrastructure, laying the digital backbone for a 21st-century postal network." He noted that the postal department, under Scindia's leadership, is undergoing a profound transformation, with multiple technology-driven initiatives already implemented, including access to UPI payments, the implementation of OTP-based delivery and real-time SMS tracking to enhance transparency, and the launch of 24-hour and 48-hour express delivery services in six major cities. At the same time, the network structure has been streamlined and adjusted, making overall operations more flexible and efficient.

Regarding performance reforms, Pemmasani emphasized: "We have established objective, measurable performance indicators—replacing assumptions with accountability and effort with results." He mentioned that the central government expects India Post's average annual revenue to reach INR 40 billion in FY 2027, whereas the institution's average annual revenue was only INR 2 billion in past years, and has now surged to INR 20 billion, achieving a tenfold increase. He said: "We will not stop here. Our target for next year is an ambitious INR 40 billion." Data shows that India Post's total revenue for FY 2026 reached INR 152.96 billion, a year-on-year increase of 16%, mainly benefiting from the strong performance of core businesses such as parcels, mail, Post Office Savings Bank, Postal Life Insurance, and citizen services.

In terms of IT infrastructure and physical post office renovation, the postal department has partnered with the School of Planning and Architecture, New Delhi, to begin compiling a modern post office design manual for nationwide application. Pemmasani added that 40 post offices across 17 states have currently been selected as proof-of-concept projects, with most nearing completion of their renovation. He concluded: "If India Post, with a 150-year history, 160,000 outlets, and the love of every village, can prove that a public sector institution can be modern, accountable, and ambitious, then we will provide something more valuable than infrastructure for a 'Viksit Bharat'."

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