en.Wedoany.com Reported - MMDSmart's AI-powered omnichannel messaging platform, MessageWhiz, has launched an integration service on Zoho Marketplace, enabling Zoho CRM users to automatically trigger SMS and WhatsApp message sending based on CRM events.

Zoho customers can use MessageWhiz to send real-time messages triggered by CRM events such as lead creation, status updates, or customer service interactions. This integration ensures that messaging activities are incorporated into existing CRM workflows, helping teams automate customer communications and reduce manual tasks.

Message delivery is powered by MessageWhiz's AI routing engine, which dynamically selects distribution paths based on delivery requirements and supported messaging channels. Customers also have access to 24/7 support from the MessageWhiz support team.

"Through the Zoho Marketplace integration, our customers can add professional features to their Zoho CRM workflows," said Pravin Arokyaraj Suresh, Director of Strategic Partnerships at Zoho. "By integrating MessageWhiz, businesses can combine CRM-driven automation with SMS and WhatsApp messaging channels, providing more options for customer communication processes."

This launch is part of MessageWhiz's expanding ecosystem, which includes partners focused on enterprise system integrations. These integrations collectively help marketing, customer success management, operations, and growth teams turn interactions into measurable outcomes.

"Many Zoho customers use integrations to connect CRM workflows with other business applications and communication channels," said Ira Cohen, Strategy Director at MMDSmart. "This launch enables Zoho users to integrate MessageWhiz's messaging capabilities into their existing CRM processes, supporting the use of SMS and WhatsApp communications in their customer interaction workflows."

Since the integration supports SMS and WhatsApp communications, Zoho users can incorporate these channels into their existing workflows. The integration is designed for businesses operating across regions and in high-traffic environments where distribution efficiency, reliability, and timeliness are critical.

MessageWhiz, a brand under MMDSmart, is a performance-focused omnichannel messaging platform that helps marketing, customer success management, operations, and growth teams turn conversations into measurable outcomes. To ensure reliability for SMS, WhatsApp, Viber, Telegram, Rich Communication Services, email, and voice messages, MessageWhiz combines AI-based intelligent global routing, real-time analytics, and distribution capacity optimization.

Zoho Corporation offers over 55 applications covering nearly all major business categories, making it one of the most prolific technology companies globally. Headquartered in Austin, Texas, USA, with its international headquarters in Chennai, India, it is a profitable private enterprise with over 18,000 employees.

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