en.Wedoany.com Reported - The Uganda National Information Technology Authority (NITA-U) has launched a five-year strategic plan covering the fiscal years 2025/26 to 2029/30, with a core goal of increasing the proportion of the population actively using e-government services from the current 9.2% to 40%, in order to accelerate digital transformation. The plan, along with the Customer Charter and Service Delivery Standards, was officially unveiled at the Skyz Hotel in Naguru, Kampala, with the latter two documents aimed at strengthening accountability and service delivery quality.
According to NITA-U, the strategy aligns with Uganda's Vision 2040, the Fourth National Development Plan (NDP IV), and the National Digital Transformation Plan, focusing on six key areas: ICT infrastructure expansion, digital government services, cybersecurity and data protection, business process outsourcing and IT support services, regulatory compliance, and institutional performance.
Kenneth Bagarukayo, Commissioner for Data Network Engineering at the Ministry of ICT and National Guidance (representing Minister Justine Kasule Lumumba), who attended the launch, stated that the key to the strategy's success lies in whether government agencies commit to fully utilizing the established digital infrastructure and platforms. He noted that Uganda has invested heavily in infrastructure, platforms, and regulatory frameworks, and now requires ministries, departments, and agencies to use these outcomes. The ministry will closely monitor progress and provide oversight and support.
Dr. Hatwib Mugasa, Executive Director of NITA-U, revealed that the authority has set measurable indicators for all strategic goals. Over the next five years, the proportion of ministries, departments, and agencies connected to the UGhud data integration platform will increase from 37% to 73%; the utilization rate of the National Data Center is expected to rise from 70% to 83%; public satisfaction with e-government services is targeted to increase from 22.2% to 35%; and the compliance rate with national ICT laws and regulations is planned to rise from 67% to 81%.
Dr. Mugasa emphasized that digital transformation requires deliberate collaboration between the government, the private sector, and citizens, and is not the responsibility of any single entity. Board Chairman Alexander Kibandama pointed out that NITA-U's success will no longer be measured primarily by infrastructure (data centers, fiber optic deployment, network connectivity), but rather by the extent to which citizens actually use digital services and whether these services improve their lives.
Gloria Katuuku, Director of Planning, Research, and Development, stated that the plan is accompanied by a robust monitoring and evaluation framework, with progress tracked quarterly. The newly released Customer Charter clarifies responsibilities and expectations between NITA-U and stakeholders, while the Service Delivery Standards set minimum benchmarks for service quality. Officials stated that these three documents aim to enhance transparency, accountability, and public confidence, making digital services more accessible and effective for citizens and businesses.
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