en.Wedoany.com Reported - Brazilian digital bank Inter has deployed over 400 artificial intelligence agents across multiple business areas, including credit, fraud prevention, customer service, software development, and back-office operations. The bank's Chief Information Officer, Guilherme Ximenes, stated in an interview on NeoFeed's program Revolução IA that this progress accelerated after the launch of ChatGPT, with conversational interfaces becoming more widespread both inside and outside the enterprise.
In recent years, bank branches have gradually been replaced by applications. With digitalization, financial services that once required queuing and in-person visits can now be completed with just a few taps on a mobile phone. Today, Inter believes the next transformation in the financial industry may further reduce the need to browse the application itself, placing a major bet on conversational artificial intelligence.
The core of the bank's strategy is its self-developed AI platform, "Seven," designed as a conversational financial assistant. Customers can already send text commands directly to conduct transactions without navigating between different pages of the application. Inter's vision is that these interactions will also be conducted via voice in the future. According to Ximenes, the bank has developed integration solutions to connect its services with external AI platforms, supporting Alexa and ChatGPT.
"Until 2015, the interaction model was the bank branch. Applications later changed that interaction model. In the future, our strategy is to integrate into multiple applications, whether it's Alexa, in-car voice, conversational interfaces, or connecting to ChatGPT. We want to be where our customers are," Ximenes said. Inter believes that artificial intelligence can transform into the primary interface between customers and financial services, reducing operational steps and increasing convenience. This change is expected to also improve conversion rates for more complex products such as credit, investments, and joint loans.
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