en.Wedoany.com Reported - Xtendo Global, a provider of international business transformation and customer experience solutions, has officially announced its entry into the Brazilian market. Operating in over 25 countries with more than two decades of experience, the company is expanding its presence in Latin America through its global positioning evolution and the launch of the Xtendo 3.0 brand platform.
Currently, Xtendo serves companies such as Microsoft, LG, PedidosYa (Delivery Hero), Tigo (Millicom), Tottus (Falabella), Interbank, Belo, Project Expedition, and Fliits. The company enters the Brazilian market at a time when businesses across multiple industries are seeking to balance growth, operational efficiency, and customer experience.
The company's research shows that adopting contextual artificial intelligence can increase customer retention by up to 50%, reduce abandonment rates in operations by 45%, improve first contact resolution rates by 40%, and deliver up to a 30-point increase in Net Promoter Score (NPS). These results span sectors including banking, fintech, telecommunications, healthcare, retail, and e-commerce, demonstrating the technology's potential to drive business metrics and strengthen brand-consumer relationships.
Founded in 2002, Xtendo is a Business Transformation Outsourcing (BTO) company that helps mid-sized and large organizations modernize customer service operations, automate complex back-office processes, and accelerate results through contextual artificial intelligence, operational consulting, and a global ecosystem of specialized talent. The company enters the Brazilian market amid growing demand for operational efficiency, productivity, and customer experience improvements. Martin Barbero, CEO of Xtendo Global, stated that the market presents a strategic opportunity for organizations seeking to accelerate digital transformation without compromising the quality of consumer experience.
Xtendo has corporate offices in Bolivia, Brazil, Uruguay, Spain, France, Canada, the United States, and the Philippines, along with distributed teams across multiple countries in Latin America and Europe. Its developed solutions encompass customer experience operations, process automation, contact centers, omnichannel support, intelligent back-office, and operational optimization.
One of the company's competitive advantages lies in assessing impact through directly business-related metrics, including Customer Lifetime Value (CLV), First Contact Resolution (FCR), operational productivity, and Net Promoter Score (NPS). Additionally, the company adopts a Proof of Concept (POC) model, enabling clients to validate operational and financial benefits before large-scale implementation. As part of its Brazilian expansion strategy, Xtendo will also strengthen its actions in thought leadership, innovation, and the application of artificial intelligence in business, participating in discussions on the future of customer experience, automation, operational efficiency, and corporate transformation. Dario Machado, Chief Operating Officer of Xtendo Global, stated that the evolution to the Xtendo 3.0 model marks a new phase in the company's history, aiming not only at operational processes but also to become a strategic partner for businesses in their processes of growth, innovation, and value creation.
