en.Wedoany.com Reported - UK rail operator Southeastern Railway has invested £260,000 to deploy a new automated passenger information system on its Worldline-provided platform. The system is now operational across the entire Southeastern network, automatically generating tailored messages for planned timetable changes and reducing information preparation time from days to seconds. This makes Southeastern the first operator in the UK to offer such automated information services at both station and train levels.

The core function of the system is an upgrade to the existing Worldline customer information system used by Southeastern. The system automatically compares new or temporary timetables with the existing timetable, identifies discrepancies such as delays or cancellations, and generates alert messages for display screens and announcements. The upgrade also provides station staff with automated reports to assist with passenger enquiries, and can retain the last known train location information when real-time data is lost, avoiding a reversion to a generic "delayed" status.

This £260,000 investment is a software enhancement upgrade to the existing system. The system will be automatically made available to other rail operators using the Worldline customer information system.

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