en.Wedoany.com Reported - Incognito Software Systems, a provider of broadband service orchestration and device management solutions, announced on May 18 that it has been selected by an independent full-fibre operator in the UK to deploy its customer premises equipment management and home Wi-Fi experience optimization solution. Incognito will deliver its Digital Experience (DX) solution to the operator, building a unified capability layer covering device activation, real-time monitoring, and home connectivity management across the full-fibre network.
The core of the DX solution is an award-winning auto-configuration server that supports both TR-069 and TR-369 (User Services Platform) standard protocols, enabling standardized remote management across vendors and device models. The platform features a built-in Wi-Fi management toolkit that supports proactive monitoring of home network performance and remote fault localization; KPI analysis and quality of service monitoring modules provide operators with real-time insights into the in-home network experience, supporting subscriber trend tracking and driving a shift in network management from reactive response to proactive prevention. By covering the end-to-end device lifecycle, operators can streamline operational processes, reduce fault resolution times, and maintain a balance between service quality and cost control in the UK broadband market, where demand for full-fibre continues to grow.
Incognito CEO Gary Knee attributed the success of this deployment to the collaborative model itself in the announcement: "Thanks to a collaborative delivery approach, we were able to support this customer's smooth transition with a flexible, timely, and high-quality solution, improving the subscriber experience quality and network management level."
This collaboration is not Incognito's first deployment in the UK market. In October 2025, Incognito, through its cloud hosting partner BM COM, provided the DX solution to UK value-added distributor Electronic Frontier Limited, helping it serve broadband provider customers in the BT and altnet operator markets. EFL Managing Director Conor McCann stated at the time that Incognito provides "a comprehensive device management toolkit, which is a key element for efficient operations in today's broadband market." This distribution model enabled Incognito's technical capabilities to rapidly penetrate the UK's small and medium-sized operator community through local partners. Being directly selected to deploy the solution for a full-fibre operator this time marks an extension of Incognito's customer tier in the UK market from distributor enablement to direct operator procurement.
Against the backdrop of accelerated expansion in the UK full-fibre market, the core challenge facing alternative operators is shifting from "laying fibre" to "efficient operations." As the scale of fibre-covered users continues to grow, the management complexity of CPE devices, the consistency of the home Wi-Fi experience, and the control of operational labour costs have become key bottlenecks constraining user satisfaction and business sustainability. The DX solution deployed by Incognito this time, featuring a standardized, cloud-deliverable device management architecture, precisely addresses the rigid demand for automated operational capabilities among full-fibre operators during the scaling phase.
Incognito Software Systems is headquartered in Vancouver, Canada, and is a Lumine Group company, specializing in providing broadband service orchestration software and services to digital service providers globally. The company serves over 200 customers, including operators such as America Movil, Cox, Digicel, Globe, and Orange. Incognito will participate in ANGA COM 2026 in Cologne, Germany, from May 19 to 21, at booth D30 in Hall 7.
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