en.Wedoany.com Reported - LiuGong recently delivered four 9135F ultra-large mining excavators to a customer in Tibet. These machines will operate in a high-altitude mining area between 5,300 and 5,700 meters above sea level, surpassing the previous record of 5,300 meters set at the La Rinconada gold mine in the Peruvian Andes and setting a new global altitude record for large mining excavator operations.
To meet the special requirements for equipment in extremely high-altitude mining areas, LiuGong customized an on-site service solution for the customer. The plan includes assigning two engineers with years of high-altitude service experience to reside at the mine long-term and shipping nearly one million yuan worth of repair parts to the site in advance, ensuring a first-time parts availability rate of over 90% to minimize downtime. The service team implements a 24-hour online response mechanism; professional program engineers have performed customized performance tuning on the equipment based on the mine's altitude characteristics and the customer's operating habits. LiuGong also provided systematic training for the mine's operators on safe driving theory, equipment maintenance plans, and practical skills to optimize equipment performance.
Over the past year, LiuGong has cumulatively delivered 15 ultra-large excavators to leading mining customers. Relying on a three-tier support system of "headquarters experts + frontline service + intelligent butler," LiuGong provides mining customers with year-round, 24/7 on-site service, preventive intelligent monitoring, and comprehensive training empowerment, offering full lifecycle support.
LiuGong stated that it will continue to deepen its presence in the mining machinery sector, promoting the development of the global mining industry by enhancing product reliability and professional service levels.
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