en.Wedoany.com Reported - Major cities worldwide are developing digital assistants based on artificial intelligence to help residents quickly access what they need within complex e-service ecosystems. According to data from the Moscow Department of Information Technology (ДИТ), voice assistants rank among the top three daily used AI services by Muscovites. To meet citizens' needs, the city is enhancing its digital assistant "Moscow," whose knowledge base covers over 7,700 urban life topics. It can directly answer questions in the chat interface of the mos.ru website or the "My Moscow" application, and provide one-stop processing for some services. In the future, the assistant will expand with more features.
Other cities are also deploying similar systems. The Abu Dhabi government has integrated an AI assistant into its public service platform TAMM, providing answers and suggestions based on user behavior data, with access to over 1,100 services including driver's license and birth certificate issuance. Dubai's virtual assistant DubAI can identify the responsible department based on requests and guide users to the corresponding website. Shenzhen's Shen Xiao i offers consultations and assists with filling out document forms via a mobile application. The Assistente Virtual on Portugal's gov.pt portal covers over 2,300 services, effectively reducing operator workload and wait times for common queries. This assistant features animations simulating human operations to enhance interactivity. Estonia's Bürokratt supports direct payment of fines or taxes in a conversational mode without clicking links. Buenos Aires' chatbot BOTI can handle one-stop services such as applying for child support certificates, submitting housing documents, consulting on vaccinations, searching for parking spaces, and planning personal itineraries.
These digital assistants all operate based on AI, learning from their respective city knowledge bases, aiming to improve the convenience of public services and alleviate the pressure on human customer service staff.
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