en.Wedoany.com Reported - Arun Pradeep, Director of Business, Travel, and Logistics for Europe, Middle East, Africa, and Asia Pacific at Tata Consultancy Services (TCS), stated at the 82nd Annual General Meeting of the International Air Transport Association (IATA) that global airlines are shifting from traditional customer-facing sales models to customer-centric approaches. Companies like TCS are focusing their services on information technology (IT). TCS works closely with the aviation industry to improve customer experience through infrastructure and application optimization.
Pradeep explained that some of the major transformations airlines are pursuing involve shifting from traditional sales models to customer-centric ones. Customers are seeking more diversity, experience, speed, and flexibility, thus requiring more offers and packages. TCS addresses airlines' "pain points" from a commercial perspective, providing foundational project solutions. In Mexico and Latin America, TCS has partnered with Viva Aerobus to focus on optimizing its financial operations; multiple projects have been submitted with Volaris, and TCS is seeking to establish connections with Aeroméxico. Pradeep emphasized that TCS's main credential is its accumulated experience with some of the world's most important airlines. Additionally, TCS maintains partnerships in Latin America with Avianca and Gol, and has previously collaborated with LATAM Airlines Group.
TCS helps airlines deliver the aforementioned services and has created TCS Agent Assist, a solution developed in collaboration with Amadeus. It also offers TCS Aviano, a solution adaptable to airline operations. TCS has built digital platforms to help airlines integrate multi-source information in areas such as fleet management, flight operations, network operations, and crew operations, and uses artificial intelligence (AI) to redesign customer service processes.
In the airport sector, TCS has not yet established operations in Mexico and Latin America but has listed it as a growth target. Pradeep noted that many airports in the region are state-owned, making it more difficult to engage with them compared to privately managed airports. At this IATA conference, discussion topics involved large-scale investments, multi-year investments, and the simultaneous growth of airlines as demand increases. TCS shared insights with global aviation industry leaders on how to flexibly respond to market volatility, rising customer expectations, and sustainability-related challenges, thereby building a more resilient, smarter, and future-oriented air transport ecosystem.
TCS is a company with over 25 years of market experience, with Latin America being a key market, followed by India.
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