en.Wedoany.com Reported - Emerson recently launched a new version of its Guardian digital platform, deeply integrating artificial intelligence technology and enhancing customized service capabilities, aiming to help industrial enterprises expand their digital vision, unlock personnel productivity, and optimize overall operational performance.
Currently, many factories, after streamlining their teams, need quick access to accurate information when diagnosing equipment faults or maintaining or updating automation solutions. Users also expect a more personalized experience, enabling them to conveniently filter needed content and reduce irrelevant information interference. The upgraded Guardian digital platform integrates Emerson's automation software and solutions into a unified, customizable, and lifecycle-wide platform, continuously delivering deep insights to support team collaboration and improve operational outcomes.
This upgrade focuses on three main directions. The first is deep integration of artificial intelligence. The platform comprehensively expands AI capabilities, integrating full information to provide more comprehensive insights. The Guardian Virtual Advisor has been integrated into products such as AMS, Ovation, and DeltaV, offering step-by-step operational recommendations based on official documentation through natural language. Users can ask questions at any time, helping teams accelerate troubleshooting and problem resolution while enabling employees to acquire skills faster.
The second is customized dashboards. The new dashboard provides targeted content for operators, engineers, operations and maintenance teams, and managers. Users can flexibly configure the interface based on job requirements, ensuring precise access to key information through the platform, thereby improving work efficiency and strengthening connection with on-site equipment.
The third is a comprehensive upgrade of knowledge management and support systems. The platform optimizes the knowledge base article module, simplifying the process of finding key information. With enhanced search functionality and contextual linking of knowledge base articles, updates, and patches, teams can proactively maintain system health and avoid unexpected production interruptions. Additionally, a new one-stop support process allows users to track problem resolution progress throughout and receive real-time updates, enabling smooth communication with technical experts and improving processing efficiency.
Facing the industry reality of experienced employees retiring and digital-native new hires joining, the Guardian platform can preserve operational experience and help new employees get up to speed quickly. The platform integrates digital innovation, advanced software capabilities, maintenance and lifecycle services, as well as training and a global support network, aiming to unlock enterprise operational potential, enhance system reliability, and reduce operational risks.
Dawn Marruchella, Vice President of Guardian Software and Solutions, stated that the platform provides lifecycle support for the software and systems defining next-generation industrial automation, including clear upgrade paths, system updates, and AI empowerment, covering both legacy and new systems while ensuring security. It is a crucial foundation for building a new generation of enterprise operational platforms.
Emerson's Guardian digital platform now integrates artificial intelligence technology and deeply customized services, helping enterprises enhance employee productivity and operational performance.
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