en.Wedoany.com Reported - One New Zealand (NZ) is leveraging Rimini Street's support and interoperability solutions to ensure its critical Oracle systems remain secure, stable, and reliable, thereby redirecting investment and talent toward modernization and AI projects.
Rimini Street, Inc. (Nasdaq: RMNI) is a software support and agentic AI ERP company and a leading third-party support provider for Oracle, SAP, and VMware software. One NZ serves 2 million customers through mobile, broadband, and satellite solutions, connecting 99% of businesses and communities in New Zealand. During its transformation, the telecommunications company sought a strategic partner to support and stabilize its complex Oracle assets, including Siebel CRM, Oracle Database, and other Oracle applications. Having previously experienced the deep expertise and proven capabilities of Rimini Support™, Rimini Street became the choice of One NZ's Chief Information Officer.
One NZ Chief Information Officer Adrian Albuquerque stated that a previous successful collaboration with Rimini Street at another organization led them to be the first contact when seeking a partner to support Oracle systems. Keeping systems secure, stable, and operational is critical when planning and executing an AI-driven transformation, and Rimini Street makes this possible, giving the team the confidence and bandwidth to focus on next steps.
Rimini Street: A Strategic Partner for an AI-Ready Future
One NZ aims to become a world-leading AI-driven telecommunications company. To achieve this vision, it relies on Rimini Support™ for Oracle to maintain and optimize its core backend platforms across application, database, and infrastructure layers, ensuring performance and reliability without requiring upgrades, migrations, or re-platforming. Rimini Support™ includes multiple services: a designated Primary Support Engineer (PSE) with deep ERP expertise, backed by a global team of hundreds of engineers averaging 15 years of experience; priority case response within 10 minutes, with an average response time under 2 minutes, 24/7/365; patented and proprietary AI technology for faster, proactive case resolution; up to 90% annual support cost savings compared to traditional vendor support; guaranteed support availability for up to 15+ years, freeing organizations from vendor-mandated upgrades, migrations, and re-platforming.
Albuquerque added that One NZ is passionate about reimagining possibilities for its team and business. Rimini Street's expert support for Oracle systems frees team members to focus on new skills, technologies, and opportunities, such as launching satellite services with SpaceX.
A key point in the partnership was Microsoft's announcement to end support for Internet Explorer 11, a browser required by One NZ's Siebel CRM environment. One NZ turned to Rimini Street, which resolved the issue with its interoperability solution, Rimini Connect™ for Browsers, ensuring browser compatibility without upgrades, code changes, or downtime. Albuquerque noted that to address the urgent interoperability issue without costly and disruptive upgrades, Rimini Connect™ for Browsers enabled the CRM to run on any alternative browser. With Rimini Street's help, One NZ also seamlessly transitioned its mission-critical billing core engine to a new hardware platform. By deeply investigating complex issues across application, database, and technology layers, Rimini Street helped stabilize the billing environment in production, paving the way for a smooth, disruption-free deployment.
Albuquerque added that Rimini Street is their preferred CRM and billing expert, and the success of years of collaboration is why they chose them. As a Chief Information Officer, one must consider the coming years, including who will guide their vision. Rimini Street is not just an expert support provider but a co-innovation partner. Nancy Lyskawa, Executive Vice President and Chief Customer Officer at Rimini Street, stated that they are proud to serve One NZ, enhancing its ability to serve millions of customers in New Zealand. Whether it's keeping Oracle systems running, protecting business uptime, solving technical challenges, or providing vendor-agnostic guidance, Rimini Street stands by its promise: "We'll get you there.™"
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