en.Wedoany.com Reported - Russian Post (Почта России) has announced the start of testing the domestically produced enterprise instant messaging tool eXpress, planning to use it as the foundational platform for internal communications to meet Russian legal requirements for information protection. The transition will be carried out in stages.
The eXpress solution encompasses chat, channels, audio and video calls, video conferencing systems, and SmartApps technology for accessing enterprise services. The platform has received the fourth trust level certification from the Federal Service for Technical and Export Control of Russia (ФСТЭК России). In 2026, the number of users in the eXpress ecosystem exceeded 3.5 million.
Dmitry Chudinov (Дмитрий Чудинов), Deputy General Director for Digital Transformation at Russian Post, stated that using domestic software will enhance the information security level of the entire company, protecting internal communications and confidential data. According to the press service of Russian Post, over 5,000 employees are currently using the product, and the rollout continues, with a near-term goal of reaching 10,000 users. The product has been integrated into some of the company's information systems, such as for automating and monitoring IT service management processes.
Yekaterina Pogorelova (Екатерина Погорелова), Head of Internal Communications at Reksoft (ООО "Рексофт"), noted that the company chose Yandex's solution several years ago. Yandex.Messenger ensures information security by providing a closed environment for internal communications and synchronization with the company directory, and can be configured with news feeds and group chats. The choice of an instant messaging tool depends on the company's size, business field, and the specific tasks facing corporate communications.
Yuri Tyurin (Юрий Тюрин), Technical Director at MD Audit (ООО "МД Аудит"), stated that internal communications often contain sensitive information, and using proprietary or hosted solutions allows control over data storage location, processing methods, and access rights. Integration is also important; internal instant messaging tools are easier to connect with enterprise systems, making them a process management tool. Proprietary solutions offer greater flexibility in development and adaptation to business needs.
Daria Kiseleva (Дарья Киселева), Marketing Director at IT integrator Fusion (ООО "Фьюжн"), stated that the company primarily uses the instant messaging tool integrated into the Bitrix24 ecosystem, whose key advantage is being part of a unified digital environment. Employees can discuss work, set tasks, approve documents, participate in video conferences, and collaborate on projects within the same platform. Bitrix24 includes the built-in AI assistant CoPilot, which helps employees process text, create tasks, analyze meetings, and more.
TrueConf (ООО "Труконф") stated that interest in enterprise instant messaging tools has grown in recent years. TrueConf enables clients to easily deploy a local communication system or migrate from other systems, organically embedding it into the organization's IT environment. The company cited several large-scale deployment cases: at Rostelecom (ПАО "Ростелеком"), TrueConf became the primary communication system, connecting over 100,000 users with a monthly message volume exceeding 4.3 million; a project implemented for Sibur (ПАО "Сибур") connected over 40,000 employees, 600 meeting rooms, more than 27,000 phone users, and 56 PBXs; Hindustan Aeronautics deployed a private cloud for 30,000 employees; and the Nepal Police plan to use TrueConf to connect 80,000 employees nationwide.
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