en.Wedoany.com Reported - GO21 Logistics launched an upgraded mobile application on June 19, adding a new live chat feature to enhance customer experience and accelerate delivery speed, as it celebrated its 21st anniversary.
The live chat feature enables direct real-time communication between GO21 riders and recipients while ensuring data privacy and security. This upgrade integrates seamless in-app calling, a live chat interface, and instant location sharing into a single mobile experience, thereby speeding up deliveries.
GO21 Chief Technology Officer Jomar Tinga stated during the launch that with these features, the company is one step closer to the full deployment of the newly improved GO21 mobile app, which is now available for download on the Apple App Store and Google Play Store.
GO21 Logistics said in a statement that by enhancing data privacy, security, and delivery transparency, the company continues to solidify its position as a trusted and innovative logistics partner.
GO21 is part of the Lina Group, founded by Alberto Lina 21 years ago, initially aimed at helping cyclists earn an additional source of income. After becoming a traditional courier service company, GO21 diversified its services in 2022 to include supply chain solutions. In her anniversary speech, GO21 President Alma Rias said the company increased its technology investment, upgraded infrastructure, and transformed GO21 Logistics into a modern logistics partner capable of handling complex last-mile needs.
The anniversary celebration also recognized GO21's top five clients, including the Bank of the Philippine Islands, Union Bank of the Philippines, Philippine National Bank, Metropolitan Bank and Trust Co., and EastWest Bank. The event also paid tribute to the late Alberto Lina, founder of GO21 and its parent company Lina Group, as well as GO21 co-founder and chairperson Sylvia Lina.
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