en.Wedoany.com Reported - DHL and German Post (Deutsche Post) have announced that the process for collecting customs duties, additional fees, and cash-on-delivery amounts at the doorstep will be simplified. From the end of July 2026, customers will also have the option to pay non-cash when receiving parcels.

Previously, these fees had to be paid in cash. This process will also be simplified for delivery personnel. The service is already available in some regions and will be gradually rolled out over the coming weeks. By introducing non-cash payments, DHL and German Post aim to further modernize, digitize, and make postal services more user-friendly. An increasing number of customers are already using digital services such as the Post and DHL App, mobile parcel labels, or post and parcel stations. The new delivery payment method continues this trend, making the receipt process more convenient. German Post stated that this reflects "a change in societal expectations, as digital services are increasingly becoming part of everyday life."

For customs duties and additional fees collected at the doorstep, debit cards, credit cards, and mobile payments via smartphones or smartwatches will be accepted. For cash-on-delivery services, parcels can only be handed over after the cash-on-delivery amount is paid, and for security reasons, only debit card payments are supported. Non-cash payments are processed contactlessly (NFC) via the delivery personnel's handheld scanner. Customers can still choose to pay in cash. For delivery personnel, the new feature also simplifies their work. The need for cash collection and management is reduced, and the payment process will be faster and more efficient. At the same time, the handheld scanner has gained practical functions. Currently, the scanner is the core work tool for delivery personnel, used for scanning and confirming parcels, processing special delivery instructions, opening parcel stations, and printing parcel labels via QR codes. Additionally, the scanner supports operation in over 20 languages. Goods can be ordered with just a few clicks. Billions of parcels are delivered each year, most of them to the doorstep. For logistics companies, this is time-consuming and labor-intensive. They are promoting "non-doorstep collection services," i.e., pickup at service points.

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