en.Wedoany.com Reported - Revin announced a partnership with Vertex Service Partners to deploy its AI voice and SMS agents across Vertex's regional brands, automating customer interactions, accelerating lead response times, and converting more inbound and outbound opportunities into booked orders. Founded by Alpine Investors in 2023, Vertex Service Partners is one of the fastest-growing residential roofing and exterior services providers in the United States, currently employing over 800 staff and serving more than 100,000 roofs annually through a portfolio of 27 regional brands operating under their own names. Vertex's operations heavily rely on rapid lead response, consistent follow-up, and reliable scaling of scheduling.
In the first few months of the partnership, Revin's AI voice and SMS agents have already engaged thousands of homeowners for Vertex, responding to new leads within an average of 2 seconds, day or night. These agents work collaboratively across voice, SMS, and email to ensure seamless customer communication. Josh Churnick, Chief Marketing Officer of Vertex Service Partners, stated that rapid customer response is critical in the roofing business, and Revin helps them achieve real-time interaction around the clock and directly record appointments. Early results have reshaped Vertex's approach to lead conversion, with Revin becoming a key component of its communication strategy, ensuring 100% of calls are answered at any time without wait, even during high-demand periods.
Churnick added that Revin not only keeps pace with the team but also adds efficient performance where gaps previously existed. It engages with customers within seconds, books them faster, and ultimately keeps the team very busy. The team has tried almost every tool, and Revin is the first product that feels like a true extension of the team.
Revin's AI agents are embedded within Vertex's ServiceTitan environment, supporting the full customer journey, including AI voice and SMS agents answering calls and texts and responding to new leads within seconds, omnichannel continuity across voice, SMS, and email, appointment scheduling, confirmation, reminders, and rescheduling, re-engaging unconverted estimates and canceled appointments, as well as after-hours and overflow coverage. Each AI agent is configured based on the brand's scheduling logic, qualification rules, product lines, service areas, and operational procedures. Quinn Litherland, Founder and CEO of Revin, noted that Vertex is a typical fast-paced, high-volume business where response speed, follow-up, and operational consistency directly impact revenue. The role of AI is to ensure no opportunity is missed and to give the sales team more time to focus on serving homeowners.
Revin adopts a cutting-edge deployment model, assigning a dedicated AI engineer to each client to assist in configuring workflows, reviewing scripts and standard operating procedures, and supporting onboarding and continuous optimization. This enables Revin to become a true extension of Vertex's contact center team.
