en.Wedoany.com Reported - The Kenyan government, industry leaders, and stakeholders are reviewing measures to enhance the quality of information and communication technology services, as persistent network challenges continue. On Thursday, the Communications Authority (CA) convened a multi-stakeholder meeting in Nairobi to assess service quality and strengthen industry coordination.

As demand for digital services grows, users still face issues such as slow mobile internet speeds, unstable data connections, and dropped calls, particularly outside major urban areas. Discussions focused on network readiness for the era of artificial intelligence and 5G, expanding coverage to underserved areas, and enhancing the resilience of telecommunications infrastructure. Principal Secretary for Broadcasting and Telecommunications Steve Isaboke stated that delivering world-class digital services requires strong partnerships between the government, regulators, and the industry. He said the government will work closely with mobile network operators to improve service quality, expand connectivity, and enhance the resilience of digital infrastructure. "We will do everything possible to ensure Kenyans receive the services they deserve. If there are gaps, especially as technology evolves, we will address them together," Isaboke said.

Officials also reviewed operational challenges such as fiber optic outages, energy costs, and infrastructure security. Isaboke added that every Kenyan, regardless of location, should have reliable network coverage, noting that communication services are critical for accessing government services, voter registration, and future elections scheduled for 2027.

CEOs from Airtel Kenya, Safaricom, and Telkom Kenya attended the meeting. Safaricom CEO Peter Ndegwa stated that reliable power supply remains crucial for uninterrupted communication services. He added that localized service challenges persist due to changing urban environments and complex terrain. Ndegwa said the operator will continue to collaborate with the Communications Authority through initiatives such as the Universal Service Fund to expand connectivity in underserved areas.