India's Hexaware and US-based SmartRent Forge AI-Native Partnership

en.Wedoany.com Reported - Hexaware Technologies has entered into a strategic partnership with SmartRent Inc. to drive the latter's AI-native transformation in customer operations and revenue processes. The collaboration covers three core areas: AI-native customer experience, an intelligent billing-to-cash platform, and the implementation of Salesforce Revenue Cloud Advanced. Hexaware will deploy voice AI agents and intelligent orchestration technologies to enhance SmartRent's customer support operations across voice, email, and chat channels. In revenue operations, Hexaware will provide an adaptive billing-to-cash solution that optimizes DSO (Days Sales Outstanding) by integrating data, insights, actions, and people. Meanwhile, Hexaware will transform SmartRent's lead-to-order process through the deployment of Salesforce Revenue Cloud Advanced, shortening quote cycles, strengthening pricing governance, and providing a unified view of the revenue pipeline.

Eravi Gopan, President and Global Head of Technology, Products, and Platforms at Hexaware, stated that enterprises need an operating model where AI, technology, processes, and the workforce work in synergy to deliver best-in-class experiences. Suresh Kumar Bennet, Executive Vice President and Global Head of Business Process Services at Hexaware, noted that the partnership combines domain expertise with voice AI, transformed enterprise systems, and redesigned workflows to build an adaptive operations platform for SmartRent that continuously improves with each interaction. Frank Martell, President and CEO of SmartRent, said this collaboration provides the operational depth and technological foundation needed to serve customers quickly, intelligently, and reliably. Hexaware and SmartRent are building a modern operating model that connects customer experience, revenue operations, and AI-driven business transformation.