en.Wedoany.com Reported - Artificial Intelligence-driven cloud communications provider BluIP announced on June 8, 2026, an expanded market partnership with NiCE to deliver a tightly integrated Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solution. This integration combines BluIP's cloud PBX with NiCE's CX AI platform, CXone, aiming to help enterprises replace traditional phone systems with intelligent cloud solutions, unlock enterprise-grade intelligence, and extend AI, analytics, and operational visibility across the entire organization.

For existing NiCE CXone customers, this partnership creates a seamless migration path to replace outdated on-premises phone systems with BluIP's intelligent cloud solutions that natively align with the contact center environment. With BluIP and NiCE, AI-driven capabilities extend beyond traditional contact center boundaries. Centralized call recording and enterprise-grade analytics provide compliance visibility and coaching insights for back-office teams, clinical staff, administrative departments, and distributed locations. AI-generated call summaries transfer seamlessly between CXone and BluIP's cloud PBX environments. When a call moves from the contact center to another department, the receiving employee can view the summary before connecting, while mobile and desktop phone users receive summaries via whisper notifications, eliminating the need for customers to repeat information and significantly improving efficiency.

Many enterprises invest heavily in optimizing contact center performance, but their broader enterprise phone systems often remain siloed, costly to maintain, and disconnected from analytics and compliance oversight. Through the integration of BluIP's UCaaS with NiCE CXone, organizations can replace legacy systems with a modern cloud PBX, consolidate UCaaS and CCaaS call recording into CXone's call recording ecosystem for AI analysis, apply quality management and interaction analytics to all enterprise calls, improve operational visibility through unified dashboards and presence management, while the cloud-based architecture helps reduce operational costs and minimize downtime risks.

BluIP CEO Armen Martirosyan stated that guests, customers, and patients interact with the entire organization, not just the contact center. By integrating both solutions at the carrier level, enterprises can apply AI-driven supervision, compliance, and insights to every call. NiCE President of Americas Dan Belanger added that by integrating CXone's AI-driven analytics and automation with BluIP's carrier-grade UCaaS solution, intelligence extends beyond the contact center to cover the entire enterprise, enabling seamless interactions, stronger compliance, and measurable business outcomes.

Organizations running legacy systems often face rising maintenance costs, hardware refresh cycles, and business continuity risks. This partnership provides a migration path to a secure, geographically redundant cloud infrastructure designed to reduce costs, improve reliability, and support long-term scalability, aiming to enhance operational performance and customer experience. For existing NiCE CXone customers, BluIP's UCaaS is not just a phone system upgrade but a natural extension of their existing investment, offering enterprise-grade AI insights, improved compliance visibility, and a unified communications ecosystem. NiCE is an authorized reseller of BluIP UCaaS.

BluIP is an AI-driven cloud communications provider for hospitality, healthcare, and distributed enterprises. Since 2011, the company has replaced fragmented connectivity-only systems with an intelligent platform combining carrier-grade voice, multi-channel interactions, and conversational AI. Organizations can reduce revenue loss, simplify management burdens, and resolve guest, customer, and patient needs faster. With secure redundant infrastructure and strategic partnerships, BluIP delivers resilient, scalable solutions that drive revenue, efficiency, and loyalty. BluIP is a DEVone technology partner and an authorized NiCE reseller.

NiCE (Nasdaq: NICE) is transforming the world through human-centered AI. The platform turns interaction automation into proactive, secure, intelligent actions, empowering individuals and organizations to innovate and act from interaction to resolution. Widely used by organizations in over 150 countries, the platform connects people, systems, and workflows to enhance performance at scale and deliver measurable outcomes.

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