en.Wedoany.com Reported - Salesforce, a global CRM solutions provider, held the Agentforce World Tour 2026 event in Bogotá, Colombia, showcasing the progress of its autonomous agent (AI Agent) platform, Agentforce, in enterprise applications. The platform aims to help businesses safely and efficiently create and deploy AI-driven autonomous agents to enhance operational efficiency.
According to MuleSoft's 11th Annual Connectivity Benchmark Report, the autonomous agent market is expected to grow to $47.1 billion by 2030, with a compound annual growth rate of 44.8%. Organizations currently use an average of 12 AI agents, a figure projected to increase by 67% over the next two years. The report also notes that 50% of agents operate in isolated systems rather than as part of a multi-agent system, leading to disconnected workflows, redundant automation, and potential Shadow AI risks. 83% of organizations report that most or all of their teams have adopted these tools, 96% of IT leaders believe agents will improve employee experience, and 95% believe agents will enable developers to focus on higher-value tasks.
Juan Manuel Mesa, General Manager of Salesforce Colombia, emphasized that the value of autonomous agents lies in connecting systems and enhancing human team capabilities under clear governance. Agentforce provides Colombian enterprises with the technology to safely scale productivity and improve customer experience.
Some enterprises have already made progress in their applications. Diego Alejandro Orozco, Technical Director of Disan Latam, stated that after building an eight-year foundation on Salesforce, the company leveraged Agentforce to enable AI-enhanced on-site inquiries and transactions for sales personnel. Alejandro Galvez, Vice President of Digital Transformation at Seguros Mundial, mentioned that the platform has reduced phone response times and expanded to more critical cases. Nathalia Tapias Pérez, Health Cloud Solutions Lead at Seguros Sura Colombia, noted that Agentforce helps reduce administrative burdens, provides guided support for medical professionals, and bridges knowledge gaps.
Agentforce World Tour 2026 has been held in Guatemala City, Santiago (Chile), São Paulo (Brazil), Buenos Aires (Argentina), and Bogotá (Colombia), and is scheduled to conclude in Lima (Peru).
This article is compiled by Wedoany. All AI citations must indicate the source as "Wedoany". If there is any infringement or other issues, please notify us promptly, and we will modify or delete it accordingly. Email: news@wedoany.com
