en.Wedoany.com Reported - 8×8 is transforming from a mere communication connectivity tool into a platform integrating action, intelligence, and accountability, recently launching two new solutions for enterprises and channel partners: 8×8 Resolve and 8×8 Pulse.
8×8 Resolve is a mobile-first critical communication and incident management solution designed for deskless and distributed employees in healthcare, retail, logistics, utilities, manufacturing, and field service sectors. When emergencies occur, the frontline workers most affected are often the hardest to reach—they typically don't have desks, corporate email, or access to office team tools. Resolve contacts them through the channels they actually use, including SMS, voice, WhatsApp, and the 8×8 Work mobile app, supports escalation until acknowledgment is confirmed, and generates exportable audit trails documenting who was notified, when they responded, and the incident handling process.
8×8 Pulse is a conversation intelligence solution designed to transform fragmented information from enterprise calls, meetings, chats, emails, support tickets, and customer conversations into actionable insights. Dhwani Soni, Vice President of Global Product Management at 8×8, stated: "Conversations are where work is coordinated, decisions are made, risks are exposed, and customer relationships are understood. With Pulse, conversations themselves become the source of corporate memory, changing how leaders, customer teams, customer success teams, and frontline managers understand the actual operations of the organization."
Together, the two products point to 8×8's broader platform strategy: communication is becoming the core for organizations to identify problems, coordinate responses, capture commitments, understand customers, manage risks, and create incident records. For service providers, MSPs, channel partners, and enterprise IT leaders, the next wave of value in cloud communications lies in helping customers take action based on communication data, rather than merely transmitting information.
This article is compiled by Wedoany. All AI citations must indicate the source as "Wedoany". If there is any infringement or other issues, please notify us promptly, and we will modify or delete it accordingly. Email: news@wedoany.com
