Belgium's Telenet Launches B2B Transformation Plan to Integrate B2C and B2B Operations

en.Wedoany.com Reported - Telenet, Belgium's largest cable broadband service provider, has expanded its existing partnership with Netcracker to launch a B2B transformation plan. This initiative aims to support the operator's strategy of integrating its B2C and B2B operations onto a single digital platform.

As the latest phase of the ongoing modernization program between the two parties, this transformation project will drive Telenet to migrate its small and medium-sized enterprise (SME) and large enterprise customers and products from legacy systems to the Netcracker Digital BSS platform. The system modules involved include revenue management, commerce management, customer management, service management and orchestration, as well as service inventory management.

Telenet's goal is to enhance operational efficiency, reduce the complexity of a multi-platform architecture, and establish a scalable foundation for innovation across consumer and business lines by converging B2C and B2B domains onto a unified platform.

Sami Chabbah, Vice President of Commercial Platforms at Telenet, stated that this phase focuses on enhancing agility, scalability, and customer experience while accelerating the modernization of Telenet's commercial platform. He further noted that after years of successful collaboration, Netcracker is already familiar with the operator's B2B architecture, products, and business realities. Combined with practical delivery support and telecom BSS/OSS expertise, this gives Telenet confidence in the long-term value that both parties can achieve together.

Vash Diwan, Senior Vice President for Europe, the Middle East, and Africa (EMEA) at Netcracker, added that the project with Telenet highlights Netcracker's ability to support large-scale business transformations involving platform integration and end-to-end digital operations enablement, helping to deliver superior customer experiences.

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