en.Wedoany.com Reported - Indian IT company Hexaware Technologies has announced the commercial launch of the first operational version of its Tensai Agentic IT Operations (ITOps) platform, named Tensai for Reasoning Ops.
Targeting medium and large enterprises, the product aims to integrate agentic AI into IT operations to reduce operational demands, rather than merely accelerating incident resolution.
Tensai for Reasoning Ops uses AI-driven agents to read operational signals in real time, interpret enterprise-specific context, and propose evidence-backed actions. According to Hexaware, these recommendations require validation by human experts before execution.
The technology is designed to help enterprises move away from traditional automation models that rely on scripts and runbooks, which can only perform individual tasks and lack reasoning capabilities or cross-system insights. The platform analyzes information from multiple sources, including observability tools, configuration management databases, IT topology, change records, and dependency data. Instead of executing automated scripts, the agents run a continuous process that begins with event detection and proceeds through assessment, validation, action, and ongoing learning. Its core operational principle is that any action recommendation must be made with supporting signals, and decisions are systematically checked against policies and risk factors. Tensai for Reasoning Ops has the ability to reason across IT silos, contrasting with traditional tools that often reinforce operational fragmentation. The system can also adjust based on past outcomes, enabling self-improvement.
R Srikrishna, CEO and Executive Director of Hexaware, stated that through Tensai for Reasoning Ops, the company is helping enterprises shift from reactive support to more autonomous, self-healing IT operations. The platform brings reasoning, evidence, and governance to operational decisions, helping customers reduce manual intervention, improve Service Level Agreement (SLA) reliability, and pave the way for preventive operations.
This new release is part of Hexaware's broader Tensai platform and marks the beginning of an enterprise transition from traditional IT operations to automated, more autonomous, and preventive management. Based on customer baselines prior to AI adoption, early benchmarking indicates that the platform aims to achieve a 25% to 40% acceleration in mean time to resolution, a 35% to 45% reduction in manual intervention, and a 10% to 18% decrease in service costs. Additionally, the company targets a 10% to 20% improvement in SLA and user experience, along with a 5% to 12% reduction in incident demand.
Hexaware noted that actual results will vary by environment and will be tracked via a customer value scorecard. Siddharth Dhar, President and Global Head of AI at Hexaware, stated that as enterprises adopt AI in IT operations, the opportunity lies not only in resolving tickets faster but also in reducing predictable demands before they enter the IT operations queue. Tensai for Reasoning Ops helps organizations address the root causes of demand, rather than merely responding to it.
