en.Wedoany.com Reported - Zain Saudi Arabia (Zain KSA), a leading digital services provider in the Kingdom, announced that it is further strengthening its artificial intelligence technology infrastructure following the launch of its AI Center of Excellence (AI CoE). This move aims to accelerate the comprehensive adoption of AI across enterprises, solidifying its position as a provider of holistic digital services and advanced technologies.
This initiative reflects Zain KSA's vision of transitioning from developing AI frameworks and strategies to practical operations and broader deployment. By establishing a flexible, secure, and scalable technology foundation, Zain KSA aims to support the development of advanced digital solutions, enhance performance, and accelerate service delivery.
Zain KSA is collaborating with Red Hat, a global provider of open-source solutions, to strengthen the digital infrastructure required for scaling AI applications. This partnership aims to build a more coherent and agile technology environment, thereby accelerating the development and launch of applications and services. The enhanced infrastructure will help Zain KSA scale AI applications more efficiently and securely, improve operational performance, strengthen governance and reliability, and increase its readiness for the digital economy.
The initiative also reflects Zain KSA's commitment to building a comprehensive AI ecosystem that supports operational and commercial functions across the organization, while enabling teams to leverage data and advanced technologies more effectively. This will help improve customer experience, accelerate innovation cycles, and enhance operational efficiency.
Eng. Maha AlQernas, Executive Vice President of Information Technology and Head of the AI Center of Excellence at Zain KSA, said: "Launching the AI Center of Excellence was a milestone in our systematic approach to fully adopting AI. We are now entering a new phase focused on strengthening the infrastructure needed to scale these AI applications and translating them into tangible operational value to support the business and accelerate innovation. The partnership with Red Hat is a strategic step towards building a more agile and future-ready technology environment, enabling us to develop, operate, and scale AI solutions efficiently and securely across the organization. It also enhances our ability to respond quickly to market demands, deliver more advanced digital services, and contribute to the Kingdom's digital transformation and digital economy goals."
Feras Al-Alsheikh, General Manager of Red Hat for Saudi Arabia, the Gulf, and the Levant, said: "We are delighted to be a strategic partner for Zain KSA during this critical phase of its intelligent transformation. At Red Hat, we believe that AI can only unlock its true value when built on an open, trusted, and scalable infrastructure, which is precisely what we aim to provide for Zain KSA. Through this collaboration, we will offer the platforms and tools that enable Zain KSA teams to develop and deploy AI applications quickly and securely, without compromising governance or operational stability. This partnership will help solidify Zain KSA's position as a comprehensive digital provider and support its contribution to the digital economy goals of Saudi Vision 2030."
This initiative is part of Zain KSA's broader AI strategy, which focuses on integrating intelligent technologies across the organization and building the necessary capabilities to improve performance, support decision-making, and develop new digital services that meet evolving customer expectations and future needs.
