en.Wedoany.com Reported - SmartDrive and ADVICS jointly launched "BRAKEPAD SCAN powered by ADVICS," a brake pad remaining thickness visualization service for automotive sales and maintenance professionals, on June 1. The service uses a dedicated handheld camera to capture images of brake pads and employs image analysis technology to quantify the remaining thickness, aiming to help professionals improve operational efficiency and customer satisfaction.
With the increasing sophistication of automotive technology and labor shortages caused by a declining working-age population, automotive sales, maintenance, rental, and leasing businesses urgently need to achieve both operational efficiency and enhanced customer satisfaction. Leveraging its track record of providing the cloud-based vehicle management system "SmartDrive Fleet" to over 2,400 companies, SmartDrive promotes business co-creation using its proprietary driving data platform "Mobility Data Platform" (now "AI Mobility OS"). To address frontline challenges in the automotive industry, the company is developing the "SmartDrive ProAuto" series of specialized business solutions. This service is the first product in the series, combining ADVICS' expertise in brake systems with SmartDrive's service development technology.
The service offers three main advantages. First, it prevents loss of sales opportunities. In conventional inspections without removing tires, estimates based solely on mileage may miss brake pad replacement. With this service, not only can brake pads be inspected, but conditions of hard-to-see parts such as dust boot cracks can also be confirmed, facilitating replacement recommendations to users. Second, it simplifies follow-up suggestions. Brake pad replacement can be easily recommended during maintenance opportunities other than annual inspections, such as oil changes, reducing missed business opportunities. Third, it enhances customer satisfaction. Visualizing invisible vehicle parts through photos and numerical data helps increase vehicle owners' peace of mind and satisfaction.
Frontline improvement results have already been observed during the pre-launch trial. Through image visualization, items confirmed during on-site quoting can be photographed and reported according to company procedures, replacing on-site vehicle confirmation with users, shortening inspection time, and improving order acceptance rates. Additionally, up to 18 photos can be attached beyond brake pads, facilitating the display of multiple part conditions and forming a recommendation flow from vehicle trade-in to replacement. Compared to conventional free inspections, the image diagnostic report imposes a lighter workload, allowing front-desk staff to handle everything from creating communication opportunities to replacement recommendations.
SmartDrive offers a "1-week free trial" for business operators considering adoption, allowing them to test the full system on-site.
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