Rockwell Automation Launches 24/7 Remote Support in North America, Expanding in 2027

en.Wedoany.com Reported - Rockwell Automation, Inc. has announced the launch of TechConnectIQ Support, a remote support service for manufacturers designed to reduce downtime, shorten problem resolution times, and simplify software and firmware updates.

The service is aimed at maintenance, engineering, and operations teams working in complex manufacturing environments, providing users with access to technical support engineers and digital support resources for troubleshooting and system support.

TechConnectIQ Support is currently available to single-site contract customers in North America, with plans to expand to additional regions in 2027. The service operates on a 24x7x365 support model, covering installation, configuration, troubleshooting, and issue resolution for industrial automation systems.

Key benefits of the new service include: access to technical experts through web-based tools, with support for scheduled callbacks and real-time assistance; data visibility in the myRockwellAutomation TechConnect hub, including installed equipment details and support history; integrated hardware and software coverage offered in three support levels—Essential, Standard, and Premium; and AI-based support tools, including federated search, augmented reality guidance, and tutorial videos for maintenance and remote support tasks.