en.Wedoany.com Reported - UK energy and telecoms supplier Telecom Plus (operating under the Utility Warehouse brand) has released its H2 results for the fiscal year ending March 2026 (FY26), with total broadband ISP users increasing to 568,647 (up from 561,086 in H1) and mobile users rising to 787,426 (up from 698,054 in H1).
The company's broadband user base grew 38.9% year-on-year to 560,000, including 193,000 customers acquired from TalkTalk via Origin Broadband. Excluding this impact, broadband users grew by only 3.8%. UW's mobile services are provided through an MVNO agreement with BT (EE), while fixed broadband (FTTP/C) services are primarily supported by Openreach and CityFibre via PXC (formerly TalkTalk Wholesale).
By the end of the fiscal year, the company had successfully migrated 160,000 TalkTalk customers to its systems, with the remaining customers expected to complete migration by the end of Q1 FY27. During the year, 14,500 customers upgraded and accepted cross-selling. 74% of new customers chose full-fibre (FTTP) broadband, up from 65% in H1. The company also offers customers six months of free service when joining the CityFibre network.
UW's VoIP-based digital home phone product has been delayed from its originally planned H2 FY26 launch window and is now scheduled for early FY27. On the fixed-line side, its traditional phone customer base stands at 33,071 (compared to 20,490 last year). Mobile service numbers grew 28.9% to 780,000. Its "Essential Max" plan offers 10GB of data for £5 per month; under the "Unlimited Max" tariff, customers can receive an additional SIM card with no extra cost for the first six months. UW has also launched eSIM functionality.
Across all products (including energy, insurance, cashback cards, broadband, etc.), UW's total service base is 3,803,823 (compared to 3,392,593 last year). The company announced a new five-year plan targeting a doubling of premium multi-service customers from approximately 500,000 to over 1 million by FY31. This plan requires an annual P&L investment of approximately £55 million across four areas: optimising multi-service products, expanding partner sales channels, building a nationally recognised and trusted brand, and developing a best-in-class digital experience to deliver market-leading service costs.
Telecom Plus CEO Stuart Burnett stated that the company saves customers time and money by consolidating all household bills into a single multi-service package. Over the past 30 years, the company has built a network of 80,000 partners who recommend this multi-service product to new customers. This model has delivered five consecutive years of record performance and over 1.4 million customers. Successful implementation of this plan will more than double the multi-service customer base to over 1 million customers by FY31.
Financially, Telecom Plus ended the fiscal year with revenue of £1.9411 billion (up 5.6% year-on-year, from £1.8382 billion last year) and gross profit of £389.2 million (up 8.7% year-on-year, from £358.1 million last year).
This article is compiled by Wedoany. All AI citations must indicate the source as "Wedoany". If there is any infringement or other issues, please notify us promptly, and we will modify or delete it accordingly. Email: news@wedoany.com
