en.Wedoany.com Reported - Saudia Cargo has partnered with cargo.one to deploy AI agents across its entire commercial operations, accelerating the quoting process and enhancing customer service. Built on cargo.one's AI-native operating system, these AI agents manage inbound request for quotation (RFQ) processes, generating optimized quotes 24/7 within seconds. This is expected to significantly reduce customer response times and enable the sales team to focus on special cargo shipments and higher-value customer interactions.
As Saudi Arabia continues to solidify its position as a global logistics hub, Saudia Cargo processes a high volume of rate inquiries via email daily. These requests typically require evaluating flight schedules, airport options, and service levels before preparing competitive quotes. The new AI-driven solution automates much of this work, providing faster responses to customers in multiple languages and offering customized pricing options in near real-time.
cargo.one's AI agents can intelligently assess sales opportunities, maintain context throughout the customer journey, and recommend suitable alternatives, including premium service offerings. The technology is designed to help airlines streamline sales operations while improving service quality. According to cargo.one, its AI agents typically reduce quote turnaround time by 68% and achieve 89% accuracy on first-generated quotes. By automating a large volume of routine sales tasks, the platform allows airline teams to dedicate more time to customer relationships and business development initiatives.
Turhan Ozen, Chief Commercial Officer of Saudia Cargo, stated that this significant addition provides the company's digital transformation and sales strategy with reliable, industry-specific AI agents designed according to its precise standards and processes. cargo.one's AI agents offer a unique combination of industry knowledge, data foundation, and cutting-edge technology, and the company looks forward to enhancing efficiency and customer experience while strengthening its competitiveness in the market.
Moritz Claussen, Founder and Co-CEO of cargo.one, said he is proud to support Saudia Cargo's industry-first AI agents, helping to transform its global sales and operations. The company's customers are benefiting from investments made over the past few years in a logistics-specific AI-native operating system and will benefit from significant efficiency gains and improved execution.
cargo.one allows carriers to determine the most suitable level of AI autonomy based on their own operations, ranging from AI-assisted quote drafting to co-pilot support and fully automated workflows. AI agents can automatically handle routine requests while escalating exceptions based on carrier-defined parameters, with every action recorded and fully auditable.
This article is compiled by Wedoany. All AI citations must indicate the source as "Wedoany". If there is any infringement or other issues, please notify us promptly, and we will modify or delete it accordingly. Email: news@wedoany.com
