en.Wedoany.com Reported - UK network provider TalkTalk has suspended sales of its IP-based digital voice (telephone) service to new customers. The company has also stopped offering the digital voice product after pausing sales of hybrid fiber FTTC (VDSL2/SOGEA) broadband lines to new users.

An information page on TalkTalk's website states that the digital voice service is "only available to existing customers on our full fiber packages." The service is described as a flexible, more reliable home phone service that operates over full fiber broadband. This move appears unusual given the industry's urgent migration from traditional analog telephone services (PSTN/WLR).

This change seems to have occurred between April and May 2026. TalkTalk's official information page does not indicate this is a temporary state, but the company confirmed to ISPreview that it is only a "temporary pause," for the same reason as the FTTC suspension, both related to ongoing work on its full adoption of the Kraken customer management platform. The Kraken platform aims to enable customer service agents to view customer account details and perform actions more quickly and effectively.

Existing full fiber and digital voice customers are unaffected. Full fiber data-only customers are expected to be able to add digital voice "soon" when renewing their contracts. However, new customers cannot currently use the service, and TalkTalk has not stated when this status will change.

TalkTalk has also temporarily paused sales of optional add-on services to new customers, including SuperSafe, TalkTalk TV, Total Home Wi-Fi, etc., all part of the customer setup and migration to the Kraken platform. The company has not indicated when the pause will end, only stating "soon." Additionally, TalkTalk announced that its support team will no longer provide service via X (Twitter) from June 30, 2026, and customers need to contact them through the official website, app, or phone.

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