Russia's MegaFon Integrates Robotic Platform, Handling 7,000 Requests Daily

en.Wedoany.com Reported - MegaFon has migrated its contact center virtual assistant to the Zephyr platform, which manages the company's daily repetitive work procedures. The virtual assistant is used simultaneously by approximately 600 employees, handling about 7,000 user requests daily, saving roughly 3,500 man-hours per month.

The increasing number of robots within the enterprise has made individual management difficult. The Zephyr platform consolidates all necessary processes into a single platform. Employees only need to open the application and launch the required robot; the system automatically identifies available programs and provides the latest version, reducing manual operations for developers in distributing updates.

The system automatically reports technical faults and provides data for troubleshooting, enabling the team to identify and resolve issues before user feedback. This solution saves MegaFon tens of millions of rubles annually in external licensing, server resources, and third-party platform improvement costs. Developers are studying the collaborative operation of robots and AI agents on the platform, where AI analyzes tasks and proposes solutions, while robots execute specific operations within enterprise systems.