en.Wedoany.com Reported - The Department of E-Government is integrating e-services from the Department of Immigration and Citizenship Services into the Bomalathu digital services platform, a project under the World Bank-funded Digital Malawi Acceleration Project. The plan was confirmed after a meeting between the two parties on Friday in Lilongwe.

Following the integration, the public will be able to access some immigration services online through the government's single digital services portal, while the Department of Immigration and Citizenship Services retains ownership and control over its data and core operational systems. Prosper Mopiwa, Principal Secretary of the Department of E-Government, stated that the Department of Immigration and Citizenship Services is a strategic institution due to high demand for its services, and its inclusion in the Bomalathu platform will expand the reach of government services and reduce the need for the public to visit government offices. Mopiwa noted that this move aims to improve interoperability among government agencies while maintaining the security and integrity of immigration data through locally managed systems.

Denis Chipao, Director General of the Department of Immigration and Citizenship Services, welcomed the integration, stating that it will strengthen border management, passport processing, and visa management through improved information sharing. Chipao pointed out that the digitization of immigration services is expected to reduce administrative bottlenecks and improve coordination among government agencies responsible for travel documents and border security. This initiative is part of the Digital Malawi Acceleration Project, which aims to modernize public service delivery by expanding digital government services and improving interoperability among ministries, departments, and agencies.

According to the Department of E-Government, 25 e-services from various ministries, departments, and agencies are currently being integrated into the Bomalathu platform. The platform has already been adopted by the Malawi Revenue Authority and the National Registration Bureau and operates on locally hosted server infrastructure. The government stated that this approach supports data sovereignty, system reliability, and the secure management of digital services in the public sector. The Department of E-Government also noted that adding more high-demand services will expand access to digital public services through a single platform.