en.Wedoany.com Reported - Festo has launched a virtual assistant based on artificial intelligence, designed to help automation engineers and maintenance teams quickly access reliable technical answers and reduce troubleshooting time. Against the backdrop of increasingly complex production systems and critical information scattered across multiple tools and manuals, engineers face immense downtime pressure. This virtual assistant performs real-time searches of Festo's official data sources (including datasheets, technical documentation, and engineering tools), delivering contextually relevant engineering query results within seconds, eliminating the need for users to manually search multiple sources.

Unlike general-purpose AI tools, this virtual assistant operates solely on verified Festo proprietary data, ensuring application-relevant accuracy in its outputs. It consolidates information typically scattered across multiple systems into a single interface, supporting fault diagnosis, component selection, technical standards queries, and product data retrieval, while also providing direct links to Festo's selection and simulation engineering tools to aid in machine troubleshooting. The tool is available around the clock, making it particularly suitable for continuous production environments, where engineers can describe problems in natural language during nights or weekends and integrate it into existing workflows without additional training.

User query data remains within Festo's secure infrastructure, complying with data privacy regulations and the requirements of the EU AI Act. Javier Güell, Head of AI Solutions Sales at Festo, stated: "Engineers' time should be focused on solving problems, not spending hours searching for information. System complexity and data fragmentation often force engineers into search loops, whereas this virtual assistant can complete multi-source retrieval in seconds, allowing engineers to return to their core tasks of designing new solutions, keeping systems running, and optimizing performance." The virtual assistant is now available for free use via the Festo website, and users can log in with their existing Festo account or gain access through a simple registration.

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