en.Wedoany.com Reported - Wego, the number one travel app and largest online travel marketplace in the Middle East and North Africa, has partnered with the Saudi Ministry of Hajj and Umrah to launch an integrated digital platform aimed at simplifying the Umrah journey for pilgrims worldwide.
The platform integrates flight booking, verified hotel reservations, licensed ground services, and Umrah visa application submission, providing an end-to-end transparent experience from planning to arrival. All visas are issued by the relevant Saudi authorities. Wego leverages its travel search, payment, and digital distribution capabilities for marketing, sales, and customer transactions, while licensed Umrah service providers focus on ground service delivery, and the Saudi Ministry of Hajj and Umrah oversees regulatory and quality standards. Transactions are securely processed in Saudi Riyals at the time of booking.
The platform offers three service tiers: the basic tier includes airport pickup and dedicated ground support; the standard tier adds intercity transportation between key locations such as Mecca and Medina; the premium tier provides private transfers, curated sightseeing experiences, and 24/7 support. Each tier is audited against quality benchmarks.
To enhance traveler protection, the platform features flexible booking modification and refund policies, along with multilingual support and dedicated customer service channels. Mamoun Hmidan, Chief Commercial Officer of Wego, stated that integrating flights, visa processes, accommodation, and licensed ground services into a unified platform can enhance the pilgrim experience and create growth opportunities for Saudi Umrah service providers.
As part of ecosystem development, Wego invites qualified Umrah service providers to join the platform to foster a scalable and competitive market. The platform will go live in June 2026 at www.wego.com/umrah, in sync with the Umrah season.
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