en.Wedoany.com Reported - JD.com has launched a robot repair service called JoyRobocare in Europe, establishing robot repair centers in Bedford, UK, and Duisburg, Germany. The service covers major cities in the UK, Germany, France, the Netherlands, and other countries through on-site "robot ambulance" visits.

JoyRobocare in Europe primarily targets embodied intelligent robots and quadruped robots, offering services such as on-site delivery, debugging and configuration, and usage guidance. Through localized overseas "robot ambulance" on-site visits and repair center services, most robot malfunctions can be resolved without the need for cross-border returns to the factory, reducing repair and after-sales costs for businesses and consumers.

The JoyRobocare service in Europe also complements the global robot supply chain logistics and after-sales chain, helping robot enterprises go global, while also giving overseas consumers peace of mind when using robots. JD.com has already initiated global supply chain logistics cooperation with several robot companies, becoming their key supply chain service and after-sales service provider in Europe.

JD.com will tap into local repair talent in Europe, cultivate the "multi-skilled" service capabilities of frontline employees in overseas warehousing and delivery, and introduce outstanding repair engineers from China to provide technical training and guidance to European staff.

Currently, JD.com has established multiple repair centers in China, with thousands of robot repair engineers. Over the next five years, JD.com's service plan aims to train 100,000 engineers, fully covering various services such as robot and smart home after-sales repair.

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