en.Wedoany.com Reported - Shanghai, July 17, 2026 — At the 2026 World Artificial Intelligence Conference (WAIC), KEENON Robotics showcased humanoid robots alongside professional service robots, proposing that the two are not competing concepts but complementary forms of embodied intelligence, working together to complete full commercial service workflows. According to IDC data, KEENON ranked first in global commercial service robot shipments in 2025, while maintaining its leading position in the global delivery robot market. IDC also predicts that the industry is moving toward a more diversified, multi-form future, with different robot types deployed based on specific tasks and environmental needs. KEENON was the first to propose this strategy, bringing it to reality at WAIC.
At the booth, the newly introduced hotel laundry scenario best illustrates this concept: humanoid robots handle tasks such as loading and operating washing machines, removing clean laundry, and folding clothes, while the DINERBOT T9 supports broader delivery processes. Together, they demonstrate how humanoid and professional robots can collaborate in real hotel operations.
Beyond hotel workflows, KEENON applies the same role division approach to dining and retail services. Based on years of customer insights accumulated from restaurants and stores, the XMAN-R1 handles front-of-house tasks, combining interaction with object manipulation—from preparing beverages for NOWWA Coffee to responding to customer needs in dessert and retail environments. These scenarios are not isolated demonstrations but showcase how KEENON extends proven commercial service workflows into new humanoid capabilities, with each task completed autonomously without remote operation.
Through the "general-purpose humanoid robot + professional service robot" strategy, KEENON is building a practical path for embodied intelligence: humanoid robots handle flexible manipulation and interaction tasks, while professional robots continue to manage high-frequency delivery and cleaning work. At WAIC 2026, KEENON not only showcases more robot forms but also presents a more complete commercial deployment model.
KEENON has deployed over 100,000 service robots in more than 70 countries and regions worldwide, earning recognition from globally renowned brands across industries and being widely used by major brands such as Burger King, Buffalo Wild Wings, Hilton, BMW, and Lego. From 10 to over 20 robots operating in a single venue at Hotel Around in Pyeongchang, to 8 robots of 6 types in a mixed fleet at Shangri-La's Trader Hotel (making it the world's first smart hotel where humanoid and service robots coexist), KEENON demonstrates proven multi-robot efficiency.
